Locating Pre-Order / Subscription Content?
I preordered the deluxe edition of Star Wars Jedi fallen order and only have some of the bonuses. I didn’t get the orange lightsaber. Is there something I have to do to get it? The code I have only m...
Forum Discussion
Upon reaching the point where you can customize your lightsaber, I discovered my pre order bonuses weren’t showing up. I preordered the deluxe version of the game over a month ago on Amazon. I’m loving the game so far, but I’m disappointed that I can’t access the preorder bonus. Is there something I’m missing?
Figured I'd give a quick update. I chatted with Amazon's customer service. They indicated that a lot of people have been encountering the same issue (obviously). The rep said that they would submit a request to the marketing department to send me a code and that I should receive it within 3 business days. Fingers crossed I suppose...
I pre-ordered a physical copy from Walmart and never got the bonuses
I submitted help request with Amazon on Friday night or Sat morning. Got the response below from Amazon via email late on Saturday. Sounds like Amazon is trying to get it fixed.
"I understand your concern regarding the code for pre ordering the game. I will surely help you with this.
I'm really sorry to hear that you did not receive the promotional code for pre-ordering the game "Star Wars Jedi: Fallen Order - PlayStation 4" . We don't expect this to happen. I can understand your disappointment. Please accept my sincere apologies for this situation.
This is not a common occurrence but when it does happen, we take full responsibility and will endeavor to offer a solution.
Please you don't worry about it. I am here to help you.
In this case, it is required to contact the business owner of this game and generate a new code.
But as you are valued customer, I don't want to put you in any further hassle. So, I sincerely request you to please allow me some time so that I can contact them to make things right for you.
I will personally keep a follow-up on your issue and contact the business owner of this game code. Once I get in touch with them, I will generate a new code for you and sent to you immediately.
Be assured that you don't need to contact us anymore for this issue. This will be surely resolve on highest priority. I will personally take care of it inform you with a new code in less than 24-48 hours.
I realize that at this point of time asking you to wait would be disappointing, but in a situation like this, it is very important for us that we provide you with accurate and expedient resolution and in my experience, this is the best way to be certain that your issue is resolved more appropriately.
Please be assured, once you've contacted us, an immediate action would be taken on priority basis to solve the issue at the earliest.
We are here to make things easier for you and we'll take every action to prevent you from bearing any loss."Will update here once I know any more.
Amazon reached out to me and sent me this email at the end of November for the status of DLC content codes from "Star Wars Fallen Order (ps4)". This is what the reply (sent Nov 28) stated:
"The codes for DLC content for pre-ordered "Star Wars Jedi Fallen Order PlayStation 4" are still in process and expected to be go live on December 20, 2019...
You'll receive your codes by email once the code goes live...I kindly request you to please wait till December 18, 2019 12:00:00 PM PST so that you'll receive your codes on your email...
In worst case, if you don't receive codes then please contact us back; so that we'll go ahead and issue a code for you right away".
As of writing this, I still haven't received anything.
Featured Places
