Locating Pre-Order / Subscription Content?
I preordered the deluxe edition of Star Wars Jedi fallen order and only have some of the bonuses. I didn’t get the orange lightsaber. Is there something I have to do to get it? The code I have only m...
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Upon reaching the point where you can customize your lightsaber, I discovered my pre order bonuses weren’t showing up. I preordered the deluxe version of the game over a month ago on Amazon. I’m loving the game so far, but I’m disappointed that I can’t access the preorder bonus. Is there something I’m missing?
I'm having the same exact issue. Ordered the game back in May from Amazon, did not receive a code for pre order bonuses.
I spoke with Amazon on Friday and they said the code would be sent within 24 hours. 24 hours passed, so I called again and they told me once more, wait 24 hours.
Finally, I called this morning only to learn that no tickets had been filed and I'd have to wait potentially several days. I then started a chat session this morning and got the "wait 3-5 business days" response. The care agent I chatted with was emphatic that the issue would be resolved and that I should trust that they will get it sorted out.
I also spoke with EA and they basically said that they can't generate codes for the Playstation store, but they can for PC editions of the game that are registered with Origin. Frustrating for me, but might help if you are trying to get the bonus for the PC version.
I've heard other people have this sort of issue with Amazon pre orders in the past, and they usually do come through from what I've read. I am frustrated (and checking my email a lot) because I love the game and I'm a sucker for customization, but at least the responses we are getting are all consistent.
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