LowLevelFatalError [File:Unknown] [Line: 200] Unreal Engine is exiting due to D3

Question

Product: Star Wars Jedi: Fallen OrderPlatform:PCSummarize your bug The game freezes and crashes back to Windows after playing the game for a bout 2-3 minutes. I get the following error message: - LowLevelFatalError [File:Unknown] [Line: 200] Unreal Engine is exiting due to D3D device being lost. How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? N/AWhat happens when the bug occurs? The game freezes for a second and then crashes back to Windows desktop.What do you expect to see? The game playing!‌LowLevelFatalError [File:Unknown] [Line: 200] Unreal Engine is exiting due to D3D device being lost.(Error: 0x887A0005 - 'REMOVED') 0x000000014d4934c6starwarsjedifallenorder.exe!UnknownFunction0x000000014d495200 starwarsjedifallenorder.exe!UnknownFunction0x000000014d47ec44 starwarsjedifallenorder.exe!UnknownFunction0x000000014df546e5 starwarsjedifallenorder.exe!UnknownFunction0x0000000141304962 starwarsjedifallenorder.exe!UnknownFunction0x000000014d6a7ff5 starwarsjedifallenorder.exe!UnknownFunction0x000000014d6a57ab starwarsjedifallenorder.exe!UnknownFunction0x000000014db0f904 starwarsjedifallenorder.exe!UnknownFunction0x000000014dafe9a9 starwarsjedifallenorder.exe!UnknownFunction0x000000014c977c04 starwarsjedifallenorder.exe!UnknownFunction0x000000014df998a2 starwarsjedifallenorder.exe!UnknownFunction0x000000014151eb68 starwarsjedifallenorder.exe!UnknownFunction0x000000014cc149cb starwarsjedifallenorder.exe!UnknownFunction0x000000014cc06957 starwarsjedifallenorder.exe!UnknownFunction0x00007ff879ca7bd4 KERNEL32.DLL!UnknownFunction0x00007ff87a22ced1 ntdll.dll!UnknownFunction []My System:Processor: Intel i9-9900K (16 x 3.60Ghz CPU)Ram: 32 GB&nbsp;GPU: 2 x Nvidia Geforce RTX 2080 TiSound Card: Sound Blaster Audigy 5/RxMotherboard: Intel Z370Monitor: ASUS VP28U

cursedscientist · Answer

@BzzdLghtyr&nbsp;I think I have fixed it.At first I thought it was my drivers, but they were all up to date.My Origin launcher was not pushing through any updates, so that appeared to be up to date.It turns out all I had to do was to right click on the game launch file in Origin launcher and select repair.The game has not crashed since.

bzzdlghtyr · Answer

@CursedScientist I have had this issue since launch and I havent gotten a fix.

proxos666 · Answer

@CursedScientist&nbsp;glad you found a fix

I gathered you saw the multiple norton crashes in the dxdiag along with the origin web helper service , may be why origin wasnt pushing updates
P1: OriginWebHelperService.exe

P1: SymantecCorporation.NortonSafeWeb_3.10.1.0_neutral__v68kp9n051hdp

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LowLevelFatalError [File:Unknown] [Line: 200] Unreal Engine is exiting due to D3

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