Forum Discussion

Anonymous's avatar
Anonymous
9 years ago
Solved

Message: Please update Intel Driver

I received this message, even after updating:

"Detected Intel driver version 10.18.10.4425 04/04/2016 00:00:00.  The recommended driver version is xx.xx.14.4264 or later.  Please update your drivers at http://downloadcenter.intel.com/ before playing the game.

Do you want to try and run the game anyway?  There may be stability, performance or visul corruption issues."

The game still will not load.  Any help would be appreciated.

  • Anonymous's avatar
    Anonymous
    9 years ago

    I can tell you now that if you took that error message seriously, you are most likely going to need to get a game refund -- Intel's video isn't good enough, no matter what driver is involved.  I'll look at the DxDiag now ..

    (Five minutes later)  There's a great deal more wrong that only being able to use a Lego Toy of a video devive. 

    Instead of a normal full power CPU, you only have a dual core Celeron.  The game requires a full power quad core processor.  It also requires 8 GBs of system memory, and you have only half of that.  There is no other video device revealed by the DxDiagm and the real thing, from a real graphics company, is definitely required, sorry! 

        Processor: Intel(R) Celeron(R) CPU 1037U @ 1.80GHz (2 CPUs), ~1.8GHz
                       Memory: 4096MB RAM
          Available OS Memory: 3976MB RAM
    ---------------
    Display Devices
    ---------------
              Chip name: Intel(R) HD Graphics
           Manufacturer: Intel Corporation
              Chip type: Intel(R) HD Graphics Family
      Driver Attributes: Final Retail
       Driver Date/Size: 4/3/2016 6:00:00 PM, 10946840 bytes
            WHQL Logo'd: Yes 

    Minimum PC System Requirements

        OS: 64-bit Windows 7 or later (Win 7 should have SP 1)
        Processor (Intel): Intel i3 6300T or equivalent (3.3 GHz)
        Memory: 8GB RAM
        Hard Drive: At least 40 GB of free space
        Graphics card (NVIDIA): nVidia GeForce GTX 660 2GB
        Graphics card (ATI): ATI Radeon HD 7850 2GB
        DirectX: 11.0 Compatible video card or equivalent
        Online Connection Requirements: 512 KBPS or faster Internet connection

5 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago

    Thanks Gorath,

    Sorry for being such a noob; this is all new to me.  

    The game is Star Wars Battlefront.  When I click to load the game, I get the message aforementioned message.  I updated the driver but the results are the same.  The system dxdiag is http://hastebin.com/vujenezuci.tex

    I attempted to load several times, but still no results.

    Please let me know if I need to include anything else.

  • Anonymous's avatar
    Anonymous
    9 years ago

    I can tell you now that if you took that error message seriously, you are most likely going to need to get a game refund -- Intel's video isn't good enough, no matter what driver is involved.  I'll look at the DxDiag now ..

    (Five minutes later)  There's a great deal more wrong that only being able to use a Lego Toy of a video devive. 

    Instead of a normal full power CPU, you only have a dual core Celeron.  The game requires a full power quad core processor.  It also requires 8 GBs of system memory, and you have only half of that.  There is no other video device revealed by the DxDiagm and the real thing, from a real graphics company, is definitely required, sorry! 

        Processor: Intel(R) Celeron(R) CPU 1037U @ 1.80GHz (2 CPUs), ~1.8GHz
                       Memory: 4096MB RAM
          Available OS Memory: 3976MB RAM
    ---------------
    Display Devices
    ---------------
              Chip name: Intel(R) HD Graphics
           Manufacturer: Intel Corporation
              Chip type: Intel(R) HD Graphics Family
      Driver Attributes: Final Retail
       Driver Date/Size: 4/3/2016 6:00:00 PM, 10946840 bytes
            WHQL Logo'd: Yes 

    Minimum PC System Requirements

        OS: 64-bit Windows 7 or later (Win 7 should have SP 1)
        Processor (Intel): Intel i3 6300T or equivalent (3.3 GHz)
        Memory: 8GB RAM
        Hard Drive: At least 40 GB of free space
        Graphics card (NVIDIA): nVidia GeForce GTX 660 2GB
        Graphics card (ATI): ATI Radeon HD 7850 2GB
        DirectX: 11.0 Compatible video card or equivalent
        Online Connection Requirements: 512 KBPS or faster Internet connection

  • Anonymous's avatar
    Anonymous
    9 years ago

    Thank you again Gorath.

    Looks like I need to attempt to get a refund.  I will investigate that.  I greatly appreciate your help.

  • Leora85's avatar
    Leora85
    Hero+
    9 years ago

    @fbseymore You can find information about getting a refund through the great game guarantee here, 

    In future you might want to check out the system requirements for a game before purchasing so you don't run into this issue again. 😉 Good luck 🙂

About Star Wars Games Discussion

Talk with the community about EA's STAR WARS™ games.14,767 PostsLatest Activity: 15 hours ago