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10 Replies
- EA_Illium2 years ago
EA Staff (Retired)
@EA_Illiumno i didnt switch pc and i noticed this problem a while ago it happened after i stopped playing the game and when i returned my data was lost knowing that i didnt remove the game from my pc i just didnt play it for a while
- EA_Illium2 years ago
EA Staff (Retired)
Hey @MWA1
Thanks for the additinal information, to check why did you have to copy your save data? were you getting an error message or trying to test different saves?
- @EA_Illium no, the game just started from the beginning without any error messages
- EA_Illium2 years ago
EA Staff (Retired)
HI @MWA1
If we haven't reinstalled or moved game files around, I'm not entirely sure where your save could have gone but it's possible it has become corrupted,
Depending on which client you play from can you try to verfiy/repair the game files and check if this continues? Also just to check do you use mods?
- Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
- Verify the game in via your Steam library
- @EA_Illium no i dont use mods, i tried to repair it and when i opened it nothing changes but i will try again
- @EA_Illium i did a repair nothing happens
- @EA_Illium i forget something i dont have the game on steam i have it on origins and when i try to download origins it doesnt work
- EA_Illium2 years ago
EA Staff (Retired)
Hi @MWA1, apologies to confirm your unable to download it or launch it? Also are you still using the older Origin client or the new EA app? - @EA_Illium now i am using the new ea app and tried origins but it doesnot open
i have the game now on my pc but from ea app not origins
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