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MWA1's avatar
2 years ago

my starwars jedi fallen order data has been lost

my product key is ----

my name is MWA1

date 2024/3/25

my lap is asus strix

i tried to copy the old data of the game i had on my harddrive but no progress returned

i dont know how to get my progress back and the EA launcher doesnt have anyway to get it

10 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago
    Hi @MWA1, to confirm did you switch PC's or where did the old data come from?

  • MWA1's avatar
    MWA1
    2 years ago

    @EA_Illiumno i didnt switch pc and i noticed this problem a while ago it happened after i stopped playing the game and when i returned my data was lost knowing that i didnt remove the game from my pc i just didnt play it for a while

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @MWA1 

    Thanks for the additinal information, to check why did you have to copy your save data? were you getting an error message or trying to test different saves?

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    HI @MWA1 

    If we haven't reinstalled or moved game files around, I'm not entirely sure where your save could have gone but it's possible it has become corrupted, 

    Depending on which client you play from can you try to verfiy/repair the game files and check if this continues? Also just to check do you use mods? 

    • Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
    • Verify the game in via your Steam library
  • MWA1's avatar
    MWA1
    2 years ago
    @EA_Illium no i dont use mods, i tried to repair it and when i opened it nothing changes but i will try again
  • MWA1's avatar
    MWA1
    2 years ago
    @EA_Illium i forget something i dont have the game on steam i have it on origins and when i try to download origins it doesnt work
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago
    Hi @MWA1, apologies to confirm your unable to download it or launch it? Also are you still using the older Origin client or the new EA app?

  • MWA1's avatar
    MWA1
    2 years ago
    @EA_Illium now i am using the new ea app and tried origins but it doesnot open
    i have the game now on my pc but from ea app not origins

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