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jchu0217's avatar
jchu0217
2 years ago

Need help... Game won't launch...Not worried about people cheating at all

Hey EA Customer Support, I'm not sure what's going on but... I'm asking for help on a game that can't launch. Your first guy ask me for my email, which you should already have, and then the next two...
Jayboe51's avatar
Jayboe51
2 years ago

I am writing this in regard to trying to boot up Star Wars Squadrons after reaching out twice to EA support. They were helpful but still having this issue. My drivers are updated with GForce, my rig is:

NVIDIA GeForce RTX 2070 with Max-Q

Driver version 546.17

Intel(R) Core(TM) i7-10750H CPU @ 2.6GHZ

15.81 GB RAM

1920 x 1080, 144Hz

I have tried uninstalling and reinstalling, turning off my firewalls and adding the game as an exception, I have run as admin, I have verified the integrity of the files, and really done everything I have viewed on community troubleshoot. Please advise on what the solution to get this game working, and also why does this seem to be a consistent issue with this game? Thank you for any help.

I have added compatibility screenshots as well. 

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hey @Jayboe51 

Would it be possible to get a bit more information?

- Do you use an Anti-virus?

- Are you getting an error message?

- Does the game open then close or do you never see a launch window?

Also when you have a moment can we run through the following steps?

Thanks!

  • Jayboe51's avatar
    Jayboe51
    2 years ago
    @EA_Illium Do I need the EA app in order to run squadrons?
  • Jayboe51's avatar
    Jayboe51
    2 years ago
    @EA_Illium None of these solutions are working for me at the moment. Is there something else that is not working with this game?
    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      2 years ago

      HI @Jayboe51 

      You should have a lite version when installing from Steam, but you can also have it installed on its own if you own and it should show Squadrons from Steam.

      In addition to the questions above, would it be possible to get a DxDiag and an EA app Error ID?

      Thanks!

      • Jayboe51's avatar
        Jayboe51
        2 years ago

        Hey there was no error ID because it just crashes with no explanation. I have attached the DxDiag.

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