Forum Discussion
EA_Illium
EA Staff (Retired)
2 years agoHey @Jayboe51
Would it be possible to get a bit more information?
- Do you use an Anti-virus?
- Are you getting an error message?
- Does the game open then close or do you never see a launch window?
Also when you have a moment can we run through the following steps?
- Check you are signed into Steam and the EA app with the account's that are linked to each other and owns Star Wars: Squadrons
- Check you have read-write permissions for your install drive.
- Repair/Verify your game based on which client you are launching from
- Steam - Verify in your library
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
- Close other running applications on your device
- Run the System File Checker tool then Check for Windows and GPU updates
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
- Install/Repair your VC++ files for your SWS (Microsoft VC++ Link)
- Restart your device in Clean Boot mode, then just try running the client and game
Thanks!
2 years ago
@EA_Illium None of these solutions are working for me at the moment. Is there something else that is not working with this game?
- EA_Illium2 years ago
EA Staff (Retired)
HI @Jayboe51
You should have a lite version when installing from Steam, but you can also have it installed on its own if you own and it should show Squadrons from Steam.
In addition to the questions above, would it be possible to get a DxDiag and an EA app Error ID?
Thanks!
- 2 years ago
Hey there was no error ID because it just crashes with no explanation. I have attached the DxDiag.
- 2 years ago@EA_Illium Hey can I get an update on the DxDiag that I added?
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