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jchu0217's avatar
jchu0217
2 years ago

Need help... Game won't launch...Not worried about people cheating at all

Hey EA Customer Support, I'm not sure what's going on but... I'm asking for help on a game that can't launch. Your first guy ask me for my email, which you should already have, and then the next two...
Jayboe51's avatar
Jayboe51
2 years ago
@EA_Illium None of these solutions are working for me at the moment. Is there something else that is not working with this game?
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

HI @Jayboe51 

You should have a lite version when installing from Steam, but you can also have it installed on its own if you own and it should show Squadrons from Steam.

In addition to the questions above, would it be possible to get a DxDiag and an EA app Error ID?

Thanks!

  • Jayboe51's avatar
    Jayboe51
    2 years ago

    Hey there was no error ID because it just crashes with no explanation. I have attached the DxDiag.

    • Jayboe51's avatar
      Jayboe51
      2 years ago
      @EA_Illium Hey can I get an update on the DxDiag that I added?
      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        2 years ago

        Hi @Jayboe51 

        Apologies for the delay, To confirm do you have any other software running when you try to play Squadrons? 

        Also, would it be possible to try on a new user or admin account to check if the same issue occurs? 

        Cheers, 

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