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jchu0217's avatar
jchu0217
2 years ago

Need help... Game won't launch...Not worried about people cheating at all

Hey EA Customer Support, I'm not sure what's going on but... I'm asking for help on a game that can't launch. Your first guy ask me for my email, which you should already have, and then the next two...
jchu0217's avatar
jchu0217
2 years ago

Hi EA, 

I'm also reading what you're suggesting. I don't have any other programs running besides the Steam client which I bought the game from. Other than that, no anti-virus, no anti-cheat, just a dedicated gaming desktop for gaming. 

I also ran it under the admin and compatibility mode of previous Windows. Nothing works.

Any other suggestions? 

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @jchu0217 @Jayboe51 

Thanks for going through this with me, I've passed this on for the team to be aware of. 

To check, do either of you have the Steam overlay enabled? If so could we try disabling it?

  • Jayboe51's avatar
    Jayboe51
    2 years ago

    @EA_Illium No the overlay has been disabled as well. 

  • jchu0217's avatar
    jchu0217
    2 years ago

    @EA_Illium No Steam overlay. And just for the sake of it, i turned it on and tried launching, did not launch. turned it off, and tried launching it, did not launch.

  • Jayboe51's avatar
    Jayboe51
    2 years ago

    @EA_Illium Has there been a solution to this at all?

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