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LoveNolan's avatar
LoveNolan
10 years ago

Online Connection Error & Lag

I bought Battlefront on Xbox One and in almost every game I get extreme lag and cant move. I also get a big red box on the screen as im frozen with a connection bar.

My question is: How do I resolve this issue?
Im not good with routers and computers so i cant really be doing the port opening suggestion i keep seeing, i have reset router and joined multiple different game i have aerver aet to Europe and still it lags. My friends and team mates dont lag so i know it must be a small bug but i still cant fix it.

Any help is appreciated and if its complicated please include steps.

16 Replies

  • yahel_1's avatar
    yahel_1
    10 years ago

    Hi @LoveNolan

    If you have trouble connecting online to Star Wars Battlefront, try opening or forwarding these ports to improve your connection.

    Xbox One UDP- 53, 88, 500, 3074, 3544, 3659, 4500, 17499-17500, 25595-25510 TCP- 53, 80, 3074, 3659, 42100-42200, 42199-44325

    To open ports,here are the steps  http://www.howtogeek.com/66214/how-to-forward-ports-on-your-router/

    NOTE If everything’s good, you’ll see a green flag icon and a message that says that your port is open.  

  • LoveNolan's avatar
    LoveNolan
    10 years ago
    Update: I honestly cant make sense of what you just suggested. Ive tried this method before and its still hard to understand.
    If this is the stuff I have to do to play an EA game after I paid for it then im disappointed.
  • yahel_1's avatar
    yahel_1
    10 years ago

    @LoveNolan

    How to reboot your modem:

    1. Shut down your device (Xbox.).
    2. Unplug the power cord from the modem and your router. Verify you have unplugged the correct cords by checking that all the lights on the modem/router are turned OFF.
    3. Wait 1 minute, then plug the power cord back into the modem and then the router.
    4. Wait for the Internet light to turn green.
    5. Turn your device back on.
    6. Try connecting to the Internet.

    Please refrain from pushing the reset button on the back of your modem as doing so will necessitate a reconfiguration .🤔

    Now test your Xbox Live connection. Here's how:

    1. Scroll left from Home to open the guide.
    2. Select Settings.
    3. Select All Settings.
    4. Select Network.
    5. Select Network settings.
    6. Select Test network connection.

    NOTE if the connection test is successful, your console will connect to Xbox Live. If the connection test is not successful, the Network Connection Troubleshooter will try to identify the problem.

    Wired  connection will always be faster and more reliable, try jacking in a wired connection and seeing if/how much it improves.

  • LoveNolan's avatar
    LoveNolan
    10 years ago
    I have already tried to reset router its nothing to do with that. I did however figure out how to Open Ports for Battlefront and after 2 games i didnt experience lag.
    I still need to Open Ports on the 2nd Xbox if it works ill report back. If not ill be out of ideas.
  • LoveNolan's avatar
    LoveNolan
    10 years ago
    Update: I have experienced less lag as a result of opening ports however my brother also needs to be able to play on his own xbox and he still gets lag (because the ports open on my ip) and i cant figure out how to fix this issue and open all the ports again for his IP???
    I get an error that wont let me open the same ports on seperate IPs? Is this an issue?

    Im so annoyed i paid money to sit around messing with routers. EA is pushing its luck :/
    There must be an easier way or a patch coming to fix this its a game breaker.

    Edit: Can i assign the new IP im using for the Open Ports on both Xboxs or do they require seperate IPs??? :/
  • yahel_1's avatar
    yahel_1
    10 years ago

    @LoveNolan

    You need to let UPnP dynamically forward the ports to whichever XBOne requires it at the time, this is probably the simplest method. You should remove any static forwarding rules set up on the router and enable UPnP on both sides-worth to try this step🤔 ((although i don't have  xboxes to test with))😇

    If buy another *internet* IP and have static forwarding to both wireless and wired connections, simple.😉

    Still by using 2 different ip internally you are creating the same problem(gets lag). You can not port forward the same outside port to 2 different ip inside even if it happens to be the same device.

    What you need to accomplish is to get the xbox to use the same IP on the wireless and the ethernet. On a PC it is pretty simple you just go in and set them the same. Sometimes you have to manually disable one but many times it just work. I would try to put the same IP on both the wireless and the wired connection in the xbox.

    If all else fails you manually set the ip when you change from wireless to wired. 🤨

  • LoveNolan's avatar
    LoveNolan
    10 years ago
    Okay i cant really understand what your saying. Sorry.
    I think I got: you cant port forward to 2 seperate devices with one ip.
    Which is unfortunate since i need it to play on Battlefront. So i pay for 2 games which force me to open ports except i can only do it on one device? Why EA? Why do they not have good servers?

    Where do i go from here? It gets a bit too technical for me
  • yahel_1's avatar
    yahel_1
    10 years ago

    @LoveNolan you need to create an incident using the Talk to a Game Advisorlink on the left, and a Game Advisor will assist you.

    Select Star Wars:Battlefront from the list.
    Select a topic for the best results.
    Scroll to the bottom and select Contact Us.
    Select your platform and list a short description of your problem.
    Select live chat or call me to request a call back from an advisor.

    A game advisor certainly will succeed to solve your issue,mate. I can not do more for you because i don't have Xbox.😞

     

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