preorder bonuses missing
Pre-ordered about two hours before the release of the game (PlayStation Store), but in the game did not find bonuses. Email support EA sent me to Sony support, and they, in turn, sent me back to EA. ...
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And it sucks how sony and EA are deflecting and sending people to one another. Just got off the phone with Gamestop and guess what they are doing too? "sounds like an EA problem...we're just the vendor" and I'm like, yeah the vendor that took my money for a deluxe edition and i apparently don't have or my ps4 isn't recognizing as a deluxe edition since it's still offering me to buy the $9.99 upgrade....but then what about the preorder...no way to buy that, so even if gamestop were to refund me $9.99 to buy the deluxe edition that still won't get me my preorder stuff, which in truth is what i really care about...not so much for the deluxe edition extras.
I'm so frustrated right now, mostly because I feel like EA is ultimately responsible but they don't seem to be responding here with any support, so seems like they won't lift a finger to help.....
Just got off the phone with Gamestop customer service...so there's a twist...they looked up my purchase and they do show redemption codes for this content, but can't tell me where to redeem those redemption codes...they keep saying to redeem "in the game" but there is no option to redeem codes within the game anywhere....
I'm hoping, can't remember for sure, but am hoping that maybe through the playstation store there when i'm logged on to it FROM the console (not on a pc like i am at the moment) that there might be a place to input this redemption code that supposedly covers both the preorder lightsaber bonues as well as the bd-1 and mantis skins...
This is my last hope...if i can't input these redemption codes to make this work, i'm literally stuck between a rock and a hard place and am ripped off of my deluxe edition difference in price and NO ONE will help to rectify that, i'm fairly certain, especially given the experience i've been having just trying to find out about mysteriously missing bonuses.
