Forum Discussion

8l172's avatar
8l172
Seasoned Rookie
3 years ago

(PS4) Squadrons content missing after reinstall

As the title says, re-installed the game after ~2 years of having it uninstalled just for my "unique" rewards/unlocks to be gone.

I am using the same account that I was using originally, no other accounts except mine have been on the device and it is the same account & email linked to my EA account.

Reinstalled the game and lost ALL 10 Twitch Prime helmets (5 for Rebellion, 5 for Empire) alongside 4 skins for Rebellion ships (All Sanctuary Squadron for the Xwing, Ywing, Uwing and Awing) and 4 skins for Empire ships (Ashen Monarch for the TIE/IN, TIE/LN, TIE/SA, TIE/RP) 

Been trying to contact support for ~2 days now and I've just been getting the runaround of them either saying they don't understand the issue or saying the content was never on the account.

I just don't understand how the content seems to be completely wiped from my account by their standards.

The 18 screenshots I have taken from my PS4 as proof are too large to be uploaded here, so I will send the MEGA link here:

https://mega.nz/folder/KKw0wYRK#8ybRIfN3BANCKXQR6RXwTw

I just do not understand why they items are now gone and why support is saying I never had the items in the first place.

I don't own the game on any other device or console (Even on PC, even though its free right now.) I've only ever played it on PS4, using the same account that has been linked to my EA and Twitch from before the game even launched.

2 Replies

  • @8l172  Could you try to power cycle the console and see if that helps. 

     

    Power cycle the PlayStation console

    1. Completely turn off the PlayStation by holding the power button.
    2. Wait for the power light to stop flashing, remove the power cable and leave the system for 20 minutes.
    3. Reconnect and attempt to launch Safe Mode.

    /Atic 

  • 8l172's avatar
    8l172
    Seasoned Rookie
    3 years ago

    That did not seem to fix it, items are still missing/asking for me to re-purchase them using the currency in-game.

    Tried to do a complete clean re-install too and they didn't help either.

About Star Wars Games Discussion

Talk with the community about EA's STAR WARS™ games.14,768 PostsLatest Activity: 7 hours ago