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Paranoia-XV's avatar
Paranoia-XV
10 years ago
Solved

[PS4]YOU MUST BE SIGNED IN TO YOUR EA ACCOUNT TO ACCESS ONLINE FEATURES

I am receiving "You must be signed in to your EA account to access online features" when attempting to connect.  I've tried everything from using different PSN accounts, to using just my modem, to even tethering through my phone just to be sure it wasn't my network.  This is through the Digital Deluxe version via PSN.  As I had the game preloaded I jumped in right at launch and was hit with this error right away.  I thought perhaps the servers are down as is usual with launches, but my friends were all able to get in successfully.  I can see my PSN friends on the battlefront website as well as my PSN account.  I've logged in on Origin and reconnected my PSN to Origin to cover that as well.  I've verified I am running the latest version.

The only clue I may have is that I am unable to view the TOS/Private statement in the Settings menu as it tells me to check my connection.  This is true for all network states I've put it through tonight, but I'm thinking this won't update until it can see the EA account?

  • Paranoia-XV's avatar
    Paranoia-XV
    10 years ago

    FIXED!!!!  HOW TO FIX:

    1.  RESTORE PS4 TO DEFAULT SETTINGS (NOT REINITIALIZE) FROM SETTINGS > INITIALIZE MENU

    2.  YOU'LL NEED TO RESIGN INTO YOUR INTERNET AND PSN AFTER REBOOT

    3.  RESTORE LICENSES FROM SETTINGS > NETWORK/ACCOUNT MANAGEMENT > RESTORE LICENSES

    4. REBOOT AGAIN (NOT STANDBY)

    5. START BATTLEFRONT AND DO NOT RUSH IT!!

    HOPE FOR THE BEST!

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  • Paranoia-XV's avatar
    Paranoia-XV
    10 years ago

    Still having this issue after speaking with EA support 2 times.  For the record, here is a list of everything that I've tried:

    - Reinstalling the Game with Deluxe Edition Content
    - Reinstalling the Game without Deluxe Edition Content
    - Deleting all profile save data for SWBF then reinstalling the game
    - Resetting Licences
    - Switching PSN Users
    - Declining the EULA (forces you to accept before you can continue)
    - Port Forwarding
    - Plugging directly into modem
    - Using my cellphone network
    - Bringing the PS4 to a different locations network
    - Re-reconnecting my Origin/PSN
    - Changing my Origin Password (EA Support suggestion)

    - Rebuilding the PS4 Database (EA Support suggestion)

  • Paranoia-XV's avatar
    Paranoia-XV
    10 years ago

    Anyone who has this issue - Did you log into the companion app before playing the actual game?

  • Paranoia-XV's avatar
    Paranoia-XV
    10 years ago

    @EA: PLEASE HELP!!  Everyone who is experiencing this issue cannot play the multiplayer AT ALL.  It has been a few days already.  While everyone else we playing, we are stuck with a $70 game which we cannot use!!

  • Paranoia-XV's avatar
    Paranoia-XV
    10 years ago

    FIXED!!!!  HOW TO FIX:

    1.  RESTORE PS4 TO DEFAULT SETTINGS (NOT REINITIALIZE) FROM SETTINGS > INITIALIZE MENU

    2.  YOU'LL NEED TO RESIGN INTO YOUR INTERNET AND PSN AFTER REBOOT

    3.  RESTORE LICENSES FROM SETTINGS > NETWORK/ACCOUNT MANAGEMENT > RESTORE LICENSES

    4. REBOOT AGAIN (NOT STANDBY)

    5. START BATTLEFRONT AND DO NOT RUSH IT!!

    HOPE FOR THE BEST!

  • Anonymous's avatar
    Anonymous
    10 years ago
    Still doesn't work for me
  • Paranoia-XV's avatar
    Paranoia-XV
    10 years ago

    Make sure your ports are forwarded as well.  This was the only solution which worked for me. 

  • Anonymous's avatar
    Anonymous
    10 years ago
    What's an easy way to go about this?
  • KeremTek12's avatar
    KeremTek12
    10 years ago

    Just change your DNS. I have the same issue since the game released, ı did everything like Port Forwarding - Rebuilding Database and it doesnt change anything. I was using Google DNS at my PS4 and ı use different DNS and my connection problem was solved. 

    Sorry about my English. 

  • Anonymous's avatar
    Anonymous
    10 years ago

    i tried it still nothing

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