Forum Discussion
- 6 years ago
@EA_Cade, Not disabling overlay option: No difference. Black Texture problem persists.
With it on or off, I have been attempting to make sure and not activate the metric or app overlays.
Other things I tried:
1) Completely reinstalling AMD Radeon software (with downgrade to 19.12.2): No difference with black texture problem.
However: the instability/crashing while starting up seems to have completely cleared up.
FYI the crashes details I was getting was on the startup problem was:
LowLevelFatalError [File:Unknown] [Line: 200] Unreal Engine is exiting due to D3D device being lost.2) DxDiag showed nothing wrong (attached)
3) Removed and reinstalled the game a second time (first time was through steam, second time was directly through origin): No difference
4) Turned off Freesync: No Difference
5) Temporarily Removed GameUserSetting.ini so that it would re-generate the defaults: No Difference
6) Ran sfc /scannow to make sure system files were good. No problems.
This is a brand new system, brand new installs of OS, drivers and software.
I have absolutely zero problems running ANY other games (Borderlands 3, Assassins Creed: Origins, Dishonored 2, Portal 2) - for the most part running as close to 2k resolution / 120 fps / ultra settings.Unfortunately, I am at the very end of the limited window for a steam refund on this game, and I feel like I have exhausted my options.
I wanted to list what I have tried and done, and what symptoms I am having in detail on the off chance this may help.
To say I am a little dismayed that I am not getting to enjoy all the awesomeness I have read about this game would be an understatement. I was so looking foward to it. Maybe I'll try again in 6 months. Good luck out there!!!
- EA_Cade6 years ago
Community Manager
@mewcus Sorry for the delay! This looks to be the same issue that a user on the Steam community was experiencing with an OC'd video card.
Have you tried disabling any OC set up on your 5700XT?
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