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Anonymous's avatar
Anonymous
10 years ago
Approved

Re: Black Screen on Startup

@Scuve78 thanks for your report, we are currently investigating this issue.  

To anyone experiencing this issue and looking to report it/help assist us further, I'd ask that you please post your "dxdiag" on this thread via the instructions below:

  1. Hold down the Windows key and press R on your keyboard.
  2. In the Run box that appears type "dxdiag" without the quotes and press OK.
  3. If you get a box asking to check if your drivers are digitally signed choose Yes.
  4. In the new window that appears, give the program a few seconds to complete it's processing (bar in the bottom left) then click 'Save All Information...' in the bottom right.
  5. Save the text file somewhere easily accessible, I'd recommend your desktop!
  6. Double click the text file to open it, press CTRL + A to select all of the text then CTRL + C to copy.
  7. Go to http://pastebin.com, and use CTRL + V to paste the data into the webpage and click submit
  8. Copy the link and paste it here in the thread.

Please check the following steps and keep us updated: http://answers.ea.com/t5/Technical-Issues/PC-Black-screen-issue-information-hunt/m-p/4854750#U485475...

Go to Windows Control Panel > Sound > Select Playback Device > Properties > Advanced

Go to Advanced and turn down your sound quality to 16bit, 88200 Hz (Studio Quality)

Cheers
Basti

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