Anonymous
10 years agoRe: Black Screen on Startup
@Scuve78 thanks for your report, we are currently investigating this issue.
To anyone experiencing this issue and looking to report it/help assist us further, I'd ask that you please post your "dxdiag" on this thread via the instructions below:
- Hold down the Windows key and press R on your keyboard.
- In the Run box that appears type "dxdiag" without the quotes and press OK.
- If you get a box asking to check if your drivers are digitally signed choose Yes.
- In the new window that appears, give the program a few seconds to complete it's processing (bar in the bottom left) then click 'Save All Information...' in the bottom right.
- Save the text file somewhere easily accessible, I'd recommend your desktop!
- Double click the text file to open it, press CTRL + A to select all of the text then CTRL + C to copy.
- Go to http://pastebin.com, and use CTRL + V to paste the data into the webpage and click submit
- Copy the link and paste it here in the thread.
Please check the following steps and keep us updated: http://answers.ea.com/t5/Technical-Issues/PC-Black
Go to Windows Control Panel > Sound > Select Playback Device > Properties > Advanced
Go to Advanced and turn down your sound quality to 16bit, 88200 Hz (Studio Quality)
Cheers
Basti