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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Re: Jedi: Fallen Order - Game won't launch anymore

Hi @Oddvar_Ashborn Can we start by trying the following steps?

  • Check for other applications that may be limiting EA App or Game performance
  • EA App's Cache (Top Left Menu > Help > App Recovery) 
  • Repair/Verify your game based on which client you are launching from
    • EA App - Repair (My Collection > Tile Dots > Repair)
    • EGS - Repair (Library > Tile dots > Manage > Verify)
    • Steam - Verify in your library

15 Replies

  • Oddvar_Ashborn's avatar
    Oddvar_Ashborn
    3 years ago

    @EA_IlliumUnfortunately, none of this worked.

    EDIT: As a test, i've downloaded another EA game i have on Steam, and that one works just fine.

  • TheTumbleweedKi's avatar
    TheTumbleweedKi
    3 years ago
    @Oddvar_Ashborn Yep that's what they've done with the Battlefront data loss/transaction bug thread... even tho it has since had another 100 or so posts as more and mroe of the community gets frustrated and comments that their games aren't working either... I think it just means someone from EA has replied???
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hey @Oddvar_Ashborn Apologies on missing your responses, thanks for trying to run through those steps. 

    If you are still running into this issue would it be possible to get a DxDiag?

    Cheers!

  • 3em1L's avatar
    3em1L
    3 years ago

    Hi, I'm having same kinds of problems. Have tried to reinstall EA and Fallen Order multiple times with no success. EA Launcher just keeps telling me "Your game failed to launch An error on our end caused your launch to fail. Try again a little later.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi Everyone, 

    I wanted to check if anyone is still running into this issue.

    If so, would it be possible to submit an EA App Error Report and grab the Report ID?

    Thanks!

  • 3em1L's avatar
    3em1L
    3 years ago
    @EA_Illium I have Fallen Order through steam. And here is also the EA app report ID: 5167cd6c-87d5-4e05-9238-5a8d4b42c78c
  • jadereneebacon's avatar
    jadereneebacon
    3 years ago

    I have Fallen Order through Steam. I keep getting the error that the game can't launch. I have attached a screenshot. I have tried all the solutions offered in Answers HQ with no luck. Here is my Error Report ID:

    980f7bc8-fb06-4b2e-b781-a01b4195f865

  • Azartaser's avatar
    Azartaser
    3 years ago

    Here is my report submission error, same it still does not work:

    60aaa22a-a961-428f-bb43-c8ec4943e2e3

  • 3em1L's avatar
    3em1L
    3 years ago

    Hello, I found a fix that worked for myself! First, backup your game files through Steam by right clicking the game --> local files --> backup game files. Then disable steam cloud and delete the game and erase all game data and save folders as shown in this video https://www.youtube.com/watch?v=UP01HAfd4ro. Then move on to reinstalling the game and restore your game files as needed after launching and making sure it works.

    I tried to reinstall the game multiple times before but never thought of disabling steam cloud. And that fortunately did the trick for me. Hope this helps!

  • TheAboveAvgGame's avatar
    TheAboveAvgGame
    3 years ago

    I am having the same issue, I was able to play for just under 13hrs on release, but haven't been able to launch since the Origin switch. Purchased through Steam, tried all of the prior trouble shooting in order in the beginning of the thread. My report ID is:

    73f9c2fc-8a3a-4712-973f-e12cafa7c36b 

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