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jchu0217's avatar
jchu0217
2 years ago

Need help... Game won't launch...Not worried about people cheating at all

Hey EA Customer Support, I'm not sure what's going on but... I'm asking for help on a game that can't launch. Your first guy ask me for my email, which you should already have, and then the next two...
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

HI @Jayboe51 

You should have a lite version when installing from Steam, but you can also have it installed on its own if you own and it should show Squadrons from Steam.

In addition to the questions above, would it be possible to get a DxDiag and an EA app Error ID?

Thanks!

Jayboe51's avatar
Jayboe51
2 years ago

Hey there was no error ID because it just crashes with no explanation. I have attached the DxDiag.

  • Jayboe51's avatar
    Jayboe51
    2 years ago
    @EA_Illium Hey can I get an update on the DxDiag that I added?
    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      2 years ago

      Hi @Jayboe51 

      Apologies for the delay, To confirm do you have any other software running when you try to play Squadrons? 

      Also, would it be possible to try on a new user or admin account to check if the same issue occurs? 

      Cheers, 

      • Jayboe51's avatar
        Jayboe51
        2 years ago
        @EA_Illium I tried signing out of everything, and closing all the other programs and it still crashes like before.

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