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17 Replies

  • HerbGamer's avatar
    HerbGamer
    9 years ago

    I looked at the Anti-Virus software and Internet secrutiy but I could not find anything being blocked so I don't know.🤔

    I anyone knows how to fix it could they help. Thanks 🙂

    Hates the Lost Connection screen 😬

  • yahel_1's avatar
    yahel_1
    9 years ago

    Ok @HerbGamer

    First of all check your date & time on PC.

    -clear DNS cache
    https://documentation.cpanel.net/display/CKB/How+To+Clear+Your+DNS+Cache


    - clearing hosts file
    http://support.microsoft.com/kb/972034

    -resetting your Internet Explorer settings: http://support.microsoft.com/kb/923737? 

    -restart your PC

    -run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2

    NOTE if your issue persist you need to perform a Clean Boot . The clean or safe boot disables  background tasks that cause interference https://help.ea.com/en/article/how-to-clean-boot-your-pc/

  • HerbGamer's avatar
    HerbGamer
    9 years ago

    @yahel_1

    I'm gonna need help for clearing hosts file I got to were they want me to rename the file hosts to hosts.old but when I try to rename it I keep getting a message saying this: This action can't be completed because the file is open in WRSVC. Do you got any idea what I should do now?

  • yahel_1's avatar
    yahel_1
    9 years ago

    @HerbGamer

    About WRSA

    Spoiler
    There are 14 versions of wrsa.exe in the wild, the latest version being 8.0.4.84. It is started as a Windows Service with the name 'WRSVC' and described as “Webroot SecureAnywhere Antivirus v8.0.2.118”. . In addition, it is run under the context of the SYSTEM account with extensive privileges (the administrator accounts have the same privileges). During installation, a run registry key for all users is added that will cause the program to run each time any user logs on to Windows. The average file size is about 727.46 KB. The file is a digitally signed and issued to Webroot Inc. by VeriSign. Some variations of the file have been seen to be installed with the program Webroot SecureAnywhere from Webroot. During the process's lifecycle, the typical CPU resource utilization is about 0.0007% including both foreground and background operations, the average private memory consumption is about 42.74 MB. Addionally, typically read and write I/O disk operations is about 3.17 MB per minute for reads and 216.22 KB per minute for writes.

    About wrsa.exe (from Webroot Inc.)

    “You need the best protection against viruses, spyware and malware. That's why we've improved the protection found in Spy Sweeper and created Webroot® SecureAnywhere™ AntiVirus, giving you online protection that's faster, easier and won't conflict with your other applications.”

    Remove the Temporary internet files and folders, follow the steps listed in the below link:

          How to Delete the Contents of the Temporary Internet Files Folder:

           http://support.microsoft.com/kb/260897

    Restart your machine.

     Then do not forget to perform a Clean Boot . The clean or safe boot disables  background tasks that cause interference https://help.ea.com/en/article/how-to-clean-boot-your-pc/

    I wait your answer🤔

  • mauiboy333's avatar
    mauiboy333
    9 years ago

    can you also help me out? I've been getting this error msg in battlefront on my PS4. After every time I try to search a match, it fails and says "You have been disconnected from servers. Please try again." I have tried everything from restarting the game to RE-DOWNLOADING IT and I don't know what to do next. Plz help

  • yahel_1's avatar
    yahel_1
    9 years ago

    Hi @mauiboy333

    I think you should try these steps.

    PlayStation 4

    1. Press the PS button on your controller to bring up the XMB™ screen.
    2. Go to Settings.
    3. Choose Application Saved Data management.
    4. Select Saved Data in System Storage.
    5. Choose Delete.
    6. Select the game you cannot connect to.
    7. Delete all game data and squad or roster files listed.

    Note: When you play a sports game online, the online roster automatically downloads before your match starts.

    More details here http://help.ea.com/en/article/connection-troubleshooting-advanced-playstation/

    Online ports to open for Star Wars™ Battlefront™ for PlayStation 4.

    PlayStation 4 UDP- 3074, 3478-3479, 3659, 6000  TCP- 80, 443, 1935, 3478-3480, 3659, 10000 - 29999, 42100-42200

    To set up ports for consoles, follow these steps http://help.ea.com/en/article/opening-tcp-or-udp-ports-for-connection-issues/

    I wait your feedback,mate 😉

  • Anonymous's avatar
    Anonymous
    9 years ago

    I have this same problem and I have done everything you told me to but it still doesnt work plz help 😢

  • yahel_1's avatar
    yahel_1
    9 years ago

    Hi @Sheev_Pepetine

    First of all check your date & time on PC.

    -clear DNS cache
    https://documentation.cpanel.net/display/CKB/How+To+Clear+Your+DNS+Cache


    - clearing hosts file
    http://support.microsoft.com/kb/972034

    - if you use IE try resetting your Internet Explorer settings: http://support.microsoft.com/kb/923737? 

    -if you use Google Chrome try resetting your Chrome https://support.google.com/chrome/answer/3296214?hl=en

    -restart your PC

    -run the setup file Origin with Admin rights  http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2

    NOTE if your issue persist you need to perform a Clean Boot . The clean or safe boot disables  background tasks that cause interference https://help.ea.com/en/article/how-to-clean-boot-your-pc/

    And open the appropriate ports:

    PLATFORM UDP TCP
    PC 3659, 9565, 9570, 9000-9999 3569, 9946, 9988, 10000 - 29999, 42100-42200

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