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Re: Won't launch game

@OMW2SYGirl 

yes , i would update the intel software and video driver too try using http://www.intel.com/content/www/us/en/support/detect.html

the dxdiag shows crashes in the ZeroConfigService.exe and is a software component of Intel® PROSet/Wireless WiFi Software also in the Razer Synapse 3.exe

if you press the windows key and type reliability and open the reliability history it should display these crashes occurring

maybe boot to full clean boot per this link and see if any change 

8 Replies

  • says my intel is up to date and so is my gpu driver. I did clean boot, but dont think that's fixing the issue have anymore ideas?

    Description
    Faulting Application Path: C:\Users\radug\Downloads\SWFO\Jedi Fallen Order\SwGame\Binaries\Win64\starwarsjedifallenorder.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: starwarsjedifallenorder.exe
    Application Version: 4.21.2.0
    Application Timestamp: 5dbbe5b2
    Fault Module Name: starwarsjedifallenorder.exe
    Fault Module Version: 4.21.2.0
    Fault Module Timestamp: 5dbbe5b2
    Exception Code: c0000005
    Exception Offset: 0000000000022e23
    OS Version: 10.0.18362.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: c25a
    Additional Information 2: c25a09d22240eb622efa0f100a6a28fb
    Additional Information 3: b76c
    Additional Information 4: b76c0996ee3f0e4897027a5130c7742a

    Extra information about the problem
    Bucket ID: 34009f106f15a91213d5bafba2106b41 (1429254046678543169)

  • OMW2SYGirl's avatar
    OMW2SYGirl
    6 years ago

    This has crash reports too quite a few  

    Source
    GameManagerService

    Summary
    Stopped working

    Date
    ‎11/‎17/‎2019 12:06 AM

    Status
    Report sent

    Description
    Faulting Application Path: C:\Program Files (x86)\Razer\Razer Services\GMS\GameManagerService.exe

    Problem signature
    Problem Event Name: CLR20r3
    Problem Signature 01: GameManagerService.exe
    Problem Signature 02: 2.0.149.10
    Problem Signature 03: 5d9389eb
    Problem Signature 04: System.Management
    Problem Signature 05: 4.8.3752.0
    Problem Signature 06: 5c7a241f
    Problem Signature 07: 8a
    Problem Signature 08: 51
    Problem Signature 09: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
    OS Version: 10.0.18362.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: 2beb
    Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
    Additional Information 3: 16d3
    Additional Information 4: 16d337f2a6ce638a8068e19315330b27

    Extra information about the problem
    Bucket ID: 90beaf30e7783aa4dcf4ec8f6677a993 (2086552628022978963)

  • proxos666's avatar
    proxos666
    Hero+
    6 years ago

    @OMW2SYGirl 

    odd your video driver is not up to date , you may have to uninstall the current intel driver then install the newer dch driver

    yours says Driver Version: 25.20.100.7060 7/21/2019

    this link for your CPU says 26.20.100.7463 11/14/2019

    as to razer game manager if your not using it or to be certain just uninstall the razer game manager software for now

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @OMW2SYGirl 

    I see a Razer Synapse error under your DxDiag. I've actually seen players avoid crashes in Apex Legends by completely uninstalling Razer Synapse. Can you at least try installing it to see if the game launches? Be sure to run Origin as administrator.

    If it runs, try installing Synapse again if you need to and if it doesn't crash it may have been a bad driver. Let us know if this helps out at all. 

  • I'm having the same issue on the Razer Blade Stealth Late 2019 GTX Edition. The game never launches, it just opens Origin if launched through Steam, and relaunches Origin if launched through Origin. I have attached my DxDiag where it says the main error are the exe files of Fallen Order, EALink, and Origin.

    Please help

  • OMW2SYGirl's avatar
    OMW2SYGirl
    6 years ago

    @EA_Blueberryya i tried that and it did not work. furthermore my intel wont update like proxo suggested above it gives me error when trying to install saying its not validated for my computer(this is because ice lake processor isnt listed as the ones that can be updated by intel).. any other solutions you can think of? is anyone out there using razer gtx1650 have it working on yours?? and if so please reach out me with settings and troubleshooting solutions

  • tomstian123's avatar
    tomstian123
    6 years ago

    So I had the exact same problem launching the game, wether it be from origin launcer or from the .exe icon (Program files x86 -> Origin games -> Jedi Fallen Order -> SwGame -> Binaries -> Win64) 

    There was only a banner showing, nothing else, it could stay like that for hours, untile I shut it down from task manager.

    Many think that you cant close it, as it doesnt show on top in task manager, just scroll down, you'll find it.

    First thing I did was:

    • Update my GPU driver, because I had old drivers, duh.
    • Make an exception for the whole Origin folder and game folder in my antivirus.
    • Made sure my firewall was letting origin and SWJFO go online. 
    • Tried running the .exe file as admin. 

    Nothing of the above worked. 

    I then did this:

    • Went into properties of the .exe file, and marked the checkbox for "run as admin", to always run it as admin. 
    • Turned off my antivirus. 

    With the two things above done, I can start the game with no problem. I just have to right click and run the .exe as admin. I still cant run the game by launching it from Origin, or by simply double tapping the .exe. 

    So guys, basically, disable antivirus, go into properties of the .exe and mark the checkbox for always run as admin, and then start the game by right clicking and run as admin. A friend of mine had the exact same problem, he tried this and it worked for him. 

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