Re: Xbox One, Child account unable to access online features

Im in the same boat with my child. That is correct about the age thing but this is total BS by EA because there are parental permission control options that xbox allows the parent to decide what your child can play or be blocked from. Don't understand why EA would overrule our permission. We are the parent, not them. EA should have an option that gives the parent control. 

I read somewhere of a solution and it worked for me.

I went into my sons Microsoft account, not on the xbox but on the website, there I was able to change his date of birth.  Once it was saved I logged back into the xbox loaded his profile and Star Wars connected straight away.  One happy little fella.

In order to find the email address associated with his account I opened his profile on the Xbox and in Settings, Sign in, Security & Passkey option.  I found the email address.

Once I had the address I logged into his Microsoft Account and under Your Profile, Edit Personal Info I was able to change his Date of Birth.

Hope this helps and works for everyone else.

Hi,

didn't work for me... spent days trying to sort this.

The issue is if you originally set up your child's account linked to your own gamertag.  if not, great, change dob etc., if so after 10 phonecalls, many 'hangups' from EA advisors , the answer is 'no'.

the only solution I can see is starting afresh with a new gamertag and origina account.

really poor EA, really poor.

will try this. agree that is is extremely irritating. the reason for parental controls is to allow parent's to control; no reason EA should override what i have decided for content restrictions.  above comment about "laws" is utter *. there are no laws that restrict child access to online features. ESRB is a voluntary, industry maintained standard...not a law.

EDIT: forgot about the idiocy that is COPPA...could be a factor, but that law still allows for parental consent to be given, so again, EA is just being a * here.

@Squidt34_34Glad it worked for you - but -  How?! I've spent the last day on this and I'm not able to change the date of birth on Microsoft account