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Community Admin

Re: xbox one graphic issues

@ironmaiden6722 That definitely looks like a rendering failure. Hopefully the issue is with drivers not hardware.

What steps were taken with Xbox support? It sounds like you might need to try as much as a factory reset for something like this.

Anonymous
10 years ago
Approved
I did a factory reset, cleared Internet and disk caches, deleted gamertags, hard reboots, uninstalled/reinstalled game, changed disc copies of the game, and performed a offline system update diagnostic. Basically I've done everything including the factory reset. Are you saying I need a new Xbox?
EA_David
Community Admin
10 years ago
I suspect so, but it'd be up to xbox support to determine this.

For consoles there's not really a whole lot of steps we can take for troubleshooting things like this and you seem to have gone through them, sorry.
Anonymous
10 years ago
Approved
Ok. Thank you so much for your help with this, you've been awesome!