Server Error 721
I can't connect to Squadrons due to Server Error Code 721. It seems to only happen when trying to play with my gameshare family member. And it lets the first person to connect into the game but the s...
Forum Discussion
EA_Barry
Community Manager
Community Manager@JFam007 @parkeradams1991 @tacannav @Kalanthos @lefty2444
Make sure you have the relevant ports open:
https://help.ea.com/en-us/help/faq/opening-tcp-or-udp-ports-for-connection-issues/
...and the Squadrons specific one: UDP 3659
For this 721 error, you may have to do some additional, manual configuration of your router, specifically - port triggering of the above port numbers.
This link will likely be useful too: https://portforward.com/star-wars-squadrons/
Thanks.
@EA_Barry Hello Barry. The issue will not be solved by your suggestion.
I have spoken with an EA Support member and you can read specifics below, please provide some feedback because a solution is required by dozens of people that I have found in your forums.
Thank you.
piwikiwi1967
★★★★ NOVICE

I have called EA about error 721 (and 4975). They explained its because we have 2 xbox accounts linked to 1 EA account (no idea how or why). I asked if they could unlink one of the accounts becaues I have set up another Ea account for it, they said that is more or less impossible to unlink it.
The support person advised me to CREATE ANOTHER XBOX ACCOUNT! THIS SOLUTION IS RIDICULOUS!
We have purchases, years of progression etc, etc, tied to our accounts. We can play Battlefield 5, TitanFall 2, and other EA games with no problem. It is definitely a problem with how Squadrons (and possibly other EA games) use the EA account.
It is a Star Wars Squadrons issue, so EA SHOULD FIX IT OR HELP US LINK OUR ACCOUNTS.
Please give us feedback and let us know how you intend to resolve this issue responsibly EA.
Thanks all.
@parkeradams1991 It’s not specifically to discourage gamesharing because I can still easily gameshare if I share with someone whos Xbox account is NOT and has never been linked to MY EA account. Have tested all kindsa stuff. EA needs to show us or help us permanently UNLINK Xbox accounts from EA accounts.
COME ON EA, YOU KNOW I’M RIGHT. THE PROBLEM IS HOW SQUADRONS USES THE EA ACCOUNT. BF 5 and TF 2 do not have this issue.
Regards
I have spoken with an EA Support member and you can read specifics below, please provide some feedback because a solution is required by dozens of people that I have found in your forums.
Thank you.
piwikiwi1967
★★★★ NOVICE

I have called EA about error 721 (and 4975). They explained its because we have 2 xbox accounts linked to 1 EA account (no idea how or why). I asked if they could unlink one of the accounts becaues I have set up another Ea account for it, they said that is more or less impossible to unlink it.
The support person advised me to CREATE ANOTHER XBOX ACCOUNT! THIS SOLUTION IS RIDICULOUS!
We have purchases, years of progression etc, etc, tied to our accounts. We can play Battlefield 5, TitanFall 2, and other EA games with no problem. It is definitely a problem with how Squadrons (and possibly other EA games) use the EA account.
It is a Star Wars Squadrons issue, so EA SHOULD FIX IT OR HELP US LINK OUR ACCOUNTS.
Please give us feedback and let us know how you intend to resolve this issue responsibly EA.
Thanks all.
@parkeradams1991 It’s not specifically to discourage gamesharing because I can still easily gameshare if I share with someone whos Xbox account is NOT and has never been linked to MY EA account. Have tested all kindsa stuff. EA needs to show us or help us permanently UNLINK Xbox accounts from EA accounts.
COME ON EA, YOU KNOW I’M RIGHT. THE PROBLEM IS HOW SQUADRONS USES THE EA ACCOUNT. BF 5 and TF 2 do not have this issue.
Regards
This is a joke. Even if both people buy the game, they still can't play at the same time. It is insane. Somehow my EA account was linked with a family member and now we are just stuck? Like there really isn't a way to change the account on file? That seems pretty unlikely for a tech company. Sounds like they just don't want to allow you to change your account. Which makes no sense. This is such a bad look. I wish it were getting more visibility.
- @parkeradams1991 Yeah man, it’s ridiculous and disrespectful. I have been spamming this subject everywhere I can.
I would hope that everyone that has this problem, or other EA-account problems, brings it to the attention of EA-phonesupport, Twitter, Facebook, etc.
It’s the only influence we can exert other than not buying the games.
Cheers.
