Forum Discussion
So, I was wrong and @siouxplice is right: it's a Webroot issue. Thanks to you guy !! 😉
(or it is well an EA issue, but bypassed by Webroot; perhaps we will never don't know...)
As suggested by @siouxplice I have open a ticket on the Webroot website last week-end. In this one I have given the link to the first message of this topic -- where are listed all the other topics about this issue -- hoping that will show them that we are numberous to have it.
So they sent me an app for generate a zip file with some datas inside, and after they receve it, we scheduled a phone meeting with a technician for to night (to night for me; it was morning for him).
The technician done (only) one thing: uninstalled my version of Webroot and install a new updated one.
... and the game works now.
So I can just invited you all to (re)contact Webroot explaining them you have this same issue. I wish they will fixed it for you too 🙂
@N16H7-W1N6 I haven't had the same luck, 2 representatives both told me it'll be fixed in future update. Big issue is wsalog fails to upload my log due to firewall even though I disabled Webroot and defender.
- 5 years ago
What is weird is that a firewall is still active when Webroot and Defender are disabled.
But I think you can disable this manualy in some options ?
- 5 years ago
See follow up post... The below was not a permanent fix.....
---------------------------To copy my steps, make sure you know where your webroot key is. They should have sent it to you in an email.
I uninstalled webroot. (It said I had to be an admin. I was the admin but I guess it shows that warning no matter what because once I clicked OK it allowed me to uninstall)
Then I downloaded webroot again and reinstalled it. Then I launched Squadrons. Took forever to come up, but it did.
Even though webroot is suppose to update automatically, it appears it didn't update fully.
- 5 years ago
I take it all back. ☹️
The next time I launched the game, I got the error again. Apparently, the brief window of it bein uninstalled bought me a one time launch.
I will say that uninstalling and reinstalling webroot is fairly quick, but what a pain in the *. This game is determined to make me miserable.