squadrons update failure
I have installed Star Wars Squadrons through Origin twice now. The first time I installed I managed to launch the game once. I had to perform an update before I could launch the game a second time, ...
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Just so you are aware..
if you use the performance monitor built into windows and goto the Disk tab you can see files that are open and by what process..
Sounds like this issue was related to your antivirus.. if you can, i would add an exclusion for the game directory as it sounds like your antivirus might not be releasing the files for some reason
Anyways if you look and see in the performance monitor you'll also be able to see which file it is stuck on and is probably getting stuck on frequently.. disabling the scan for that folder will probably give your PC a general performance boost just on that alone
@ArzemnaThanks for that comment about performance monitor. I haven't seen anything useful so far, but I will remember to check when the next update comes out, if I haven't got a solution from Sophos in the mean time.
I did exclude the folders first thing. Check out page one of this thread 😉
The annoying thing is that nothing is saying exactly what file has a problem, and although it's narrowed down to something to do with the internet security, that isn't reporting any issues either.
Another point is that when the update fails it says to try repairing, but there is no way to repair the game.
Latest observation is that there seem to be issues with the game update itself, and during the same update process possibly with updates to Easy Anti-Cheat.
It's a minefield out there.
The performance monitor will show you exactly what files are open.. once your internet security opens that file to read it , it is locking it and thats the issue you are experiencing..
the same may be happening with the update files.. when origin brings them down it may be saving them to a temp file location and your anti virus is picking them up immediately as they are being written..
if you watch that performance/resource monitor you can sort it by process as well.. so that makes it really isn't to see what files your antivirus are hitting and you should get a really good idea what its doing for any file.
You could even see the same files that Origin are trying to read/access/write and track down what is going on.
i haven't monitored the origin update process so i'm can't elaborate but its worth a short if you want to see if you can track it down any further.
The performance monitor showed so many files being accessed it was hard to follow. The Origin.exe on it's own had more rows in there than fit on my screen.
Anyway, based on what I saw I set quite a lot of exclusions in both \AppData and \Program files (x86) but they all didn't help much.
So I just tried excluding c:\ which also didn't help.
Only after turining off "General", "Exploits" and "ransomware" in Sophos Home under the protection tab did the update work.
Didn't get to play the game though, too much other stuff to do this weekend :-)
- @Salvolin I have had further response from Sophos and they are escalating their investigation. I also told them about this thread so they know it is not just me having a problem.
They also had me run an additional test excluding particular .exe files from detection, which did not seem to have any effect.
My previous attempt at giving this information had a link to their support pages, but I don't think EA want me to post links as they said I needed to log in or some such rubbish and blocked the post. I have a workaround that works for me. Hopefully someone else will benefit too.
I have Sophos Home too and cannot see any logs or events that would indicate that there are issues with it and the writing of the updates into the executables etc.
What I can see is when I leave the Star Wars Sqaudrons folder open, I see the DIP_STAGED files and other files that appear to be the actual patches before they are integrated into the DIP_STAGED file. Once I receive the first retry error in Origin, I go into the folder and delete any original file that now has a DIP_STAGED equivilent file. I then rename that file and remove the DIP_STAGED. I do this for the entire folder structure where the game is installed (not the program files etc).
Once I do this, I click the retry and it will resume the patching and probably stop at around 98% with yet another retry error. I go through the folder structure again looking for DIP_STAGED and delete originals and rename the files.
I often find that the touchup.dat and cleanup.dat originals are not present but their DIP_STAGED files are, I think this is part of the problem but who knows.
Anyway, after multiple retries, and lots of renaming, I get the update to finalise. Once this is done, I run a repair and can run the game again.
- @Beleidat Looks like the updated files are named DIP_STAGED, probably supposed to be renamed when completely downloaded.
As for running a repair, I have had a message telling me to run repair lots of times, but only seen the option once after I manually moved the installation. (Repair didn't work on that occasion, had to do a fresh install).
Looks like Sophos blocks some activity but doesn't show an alert, which is not good. Disabling general protection and also Exploit Mitigation while performing the update seems to work reliably. Waiting for Sophos 2nd level support to come back to me with further updates. running sophos home
same issue
fix, see picture
@zoufrInteresting. I didn't do anything with the AMSI scanning option, because I didn't think that the Origin Installation System would be using integrated scanning. One more thing I'll pass on to Sophos. 2nd Level are still investigating, but there is a problem because once you succeed in updating you can't update again until the next update becomes available. Waiting for the next patch now.
Update: Just opened Origin and it started downloading an update. Looks to be the same size as the last one. We will have to see what happens.
I have just received an update from Sophos. It seems a proper solution will be coming out in mid 2021. In the mean time, Sophos' support article has been updated with a solution, which worked for me.
The article is at Allowing games to run along Sophos Home
