Forum Discussion

UrBob1's avatar
UrBob1
5 years ago

squadrons update failure

I have installed Star Wars Squadrons through Origin twice now.

The first time I installed I managed to launch the game once. I had to perform an update before I could launch the game a second time, and the update failed with a vague comment about a possibly in use file, reboot and try again if the problem persisted. (I had managed to get less than 45 minutes of play).

After attempting to repeat the update several times, and restarting my PC twice, I gave up and reinstalled onto the C: drive instead of the E: drive.

I have now managed about 10 hours total play, but today when I tried to launch the game it again did an update, with the same outcome of being unable to update properly, possibly because a file is in use.

Since the only error message that says anything useful is the one from Easy Anti-Cheat, saying 'Unknown file version (starwarssquadrons.exe)' and 'Unrecognized game client. Cannot continue.'  I am unable to diagnose the problem further.

Also, there was a message saying to 'Repair the Installation' but no way to do so.

Can we get some support information please. I will not be re-installing to fix problems caused by updates every week.

Windows 10 Pro, 64GB memory, 100GB free disk space, Intel i7 4GHZ processor, nVidia GeForce GTX 960 - driver version 456.71 updated yesterday, Direct X 12.

The only events in the Windows Event Log relate to Easy Anti-Cheat. Most recent:

Application pop-up: Easy Anti-Cheat : Unknown file version (starwarssquadrons.exe)

File System Filter 'EasyAntiCheatSys' (6.1, ‎2020‎-‎04‎-‎24T08:25:57.000000000Z) has successfully loaded and registered with Filter Manager.

And of course the preceding log entries as Easy Anti-Cheat starts.

I am logged on with an Administrator account.

Additional information - I found the installer log. Here is the content from today's update.

****************************************
Install Date: 10/09/2020
01:00:07 Started logging
****************************************

01:00:07 Install Location: C:\Program Files (x86)\Origin Games\STAR WARS Squadrons\
01:00:07 Install Locale: en_US
01:00:07 Performing update install!
01:00:07 Initialized installation config.
01:00:07 CommandLine: install -update -locale en_US -installPath "C:\Program Files (x86)\Origin Games\STAR WARS Squadrons\" -autologging -startmenuIcon=1 -desktopIcon=0
01:00:07 EAInstaller version: 5.05.05.00
01:00:07 Original System Version (10.0.18363)
01:00:07 Launching System Version (6.2)
01:00:07 Touchup running under compatibility mode
01:00:07 OS: Microsoft Windows 8 Professional
01:00:07 Data reader initialized.
01:00:07 Data reader config: LOCALE = en_US
01:00:07 Data reader config: INSTALL_LOCATION = C:\Program Files (x86)\Origin Games\STAR WARS Squadrons\
01:00:07 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = C:\Program Files (x86)\Origin Games\STAR WARS Squadrons
01:00:07 Data reader config: DOING_UPDATE_INSTALL = 1
01:00:07 Data reader config: CREATE_DESKTOP_ICON = 0
01:00:07 Data reader config: CREATE_STARTMENU_ICON = 1
01:00:07 Data reader config: 32BIT = 0
01:00:07 Data reader config: 64BIT = 1
01:00:07 Unable to open file 'C:\PROGRA~2\ORIGIN~1\STARWA~1\__INST~1\Touchup.dat'. Error code 🏈.
01:00:07 ERROR: Unable to properly load data: C:\PROGRA~2\ORIGIN~1\STARWA~1\__INST~1\Touchup.dat

****************************************
01:00:16 Stopping install logging
****************************************

28 Replies

Show More
  • UrBob1's avatar
    UrBob1
    5 years ago
    @Salvolin I have had further response from Sophos and they are escalating their investigation. I also told them about this thread so they know it is not just me having a problem.
    They also had me run an additional test excluding particular .exe files from detection, which did not seem to have any effect.
    My previous attempt at giving this information had a link to their support pages, but I don't think EA want me to post links as they said I needed to log in or some such rubbish and blocked the post.
  • Beleidat's avatar
    Beleidat
    5 years ago

    I have a workaround that works for me.  Hopefully someone else will benefit too.

    I have Sophos Home too and cannot see any logs or events that would indicate that there are issues with it and the writing of the updates into the executables etc.

    What I can see is when I leave the Star Wars Sqaudrons folder open, I see the DIP_STAGED files and other files that appear to be the actual patches before they are integrated into the DIP_STAGED file.  Once I receive the first retry error in Origin, I go into the folder and delete any original file that now has a DIP_STAGED equivilent file.  I then rename that file and remove the DIP_STAGED.  I do this for the entire folder structure where the game is installed (not the program files etc).

    Once I do this, I click the retry and it will resume the patching and probably stop at around 98% with yet another retry error.  I go through the folder structure again looking for DIP_STAGED and delete originals and rename the files.

    I often find that the touchup.dat and cleanup.dat originals are not present but their DIP_STAGED files are, I think this is part of the problem but who knows.

    Anyway, after multiple retries, and lots of renaming, I get the update to finalise.  Once this is done, I run a repair and can run the game again.

  • UrBob1's avatar
    UrBob1
    5 years ago
    @Beleidat Looks like the updated files are named DIP_STAGED, probably supposed to be renamed when completely downloaded.
    As for running a repair, I have had a message telling me to run repair lots of times, but only seen the option once after I manually moved the installation. (Repair didn't work on that occasion, had to do a fresh install).
    Looks like Sophos blocks some activity but doesn't show an alert, which is not good. Disabling general protection and also Exploit Mitigation while performing the update seems to work reliably. Waiting for Sophos 2nd level support to come back to me with further updates.
  • zoufr's avatar
    zoufr
    5 years ago

    running sophos home

    same issue

    fix, see picture

  • UrBob1's avatar
    UrBob1
    5 years ago

    @zoufrInteresting. I didn't do anything with the AMSI scanning option, because I didn't think that the Origin Installation System would be using integrated scanning. One more thing I'll pass on to Sophos. 2nd Level are still investigating, but there is a problem because once you succeed in updating you can't update again until the next update becomes available. Waiting for the next patch now.

    Update: Just opened Origin and it started downloading an update. Looks to be the same size as the last one. We will have to see what happens.

  • UrBob1's avatar
    UrBob1
    5 years ago

    I have just received an update from Sophos. It seems a proper solution will be coming out in mid 2021. In the mean time, Sophos' support article has been updated with a solution, which worked for me.

    The article is at Allowing games to run along Sophos Home

About Star Wars Games Discussion

Talk with the community about EA's STAR WARS™ games.14,768 PostsLatest Activity: 6 hours ago