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abjoseh's avatar
abjoseh
3 years ago

Star Wars Battlefront (I) not recognizing keyboard

Hi, I've been having a problem since I installed this game: It launches fine, but when it is in start screen and ask for [space] to start, it doesn't recognize the key stroke. I tried with a PS5 cont...
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

HI @abjoseh Thanks for trying those steps, would it be possible to get a screenshot of the driver message?

Also when you have a moment can you try these additional steps?

  • Disable all overlays (Discord, EA App, Geforce Experience, etc) 
    • You can disable EA Apps overlay via Settings > Application > In-game Overlay
abjoseh's avatar
abjoseh
3 years ago

Hi @EA_Illium,

thanks for taking the time to assist me. I've tried with overlays, without results. This is the message for the drivers:

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @abjoseh Would it be possible to get a DxDiag? To check do you only have Intel Graphics?

    • abjoseh's avatar
      abjoseh
      3 years ago

      Hi @EA_Illium ,

      Of course, here are the screenshots. Yes, I have only Intel graphics. Iris Xe.

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        3 years ago

        Hi @abjoseh Thanks for the update! 

        we may be running into an issue where the game is not running as intended. Would it be possible to try on a device that is in line with our minimum specs?

        Windows minimum requirements

        • OS: 64-bit Windows 7, Windows 8.1 and Windows 10
        • Processor (Intel): Intel i3 6300T or equivalent
        • Memory: 8GB RAM
        • Hard Drive: At least 40 GB of free space
        • Graphics card (NVIDIA): nVidia GeForce GTX 660 2GB
        • Graphics card (AMD): AMD Radeon HD 7850 2GB
        • DirectX: 11.0 Compatible video card or equivalent
        • Online Connection Requirements: 512 KBPS or faster Internet connection

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