EA Staff (Retired)Hello @Jodie_P278
Are you sure you logged in with the same account, you`ve had the game and DLC? Are you using the same EA Account to post here? In case you do not have any other account, I would advise you get in touch with EA Advisors https://help.ea.com/en/contact-us/new/ Alternatively you can use this direct phone number +44203 014 1818.
Keep us posted on your progress.
Cheers,
Archi
Hey @EA_Archi
Thanks for replying. Yes I've had the Season Pass ever since this June. I still have all of the previous DLC weapons/star cards and such. And No, I am not using the same account because I've lost my original account's acsess because of restoring my phone and wiping all of my 2 step verification stuff. So I made this account to try and fix that as well.
When I try to get in contact with an EA Adviser, it just stays at the loading screen and doesn't connects me to an advisor. I've waited for 40 minutes even though it says the wait should be under 1 minute. I also can't call because I don't have a phone plan but, I can text so that's an option. I should also note that I live in Canada if that's any difference.
Thank you for any help!
