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LowQualityGames's avatar
LowQualityGames
6 years ago
Solved

Star Wars Jedi Fallen Order Crashes on Startup

Product: Star Wars Jedi: Fallen Order Platform:Steam-PC Summarize your bug When I launch the game, it runs the intro logos, then immediately crashes. How often does the bug occur? Every time (100%...
  • EA_Barry's avatar
    EA_Barry
    6 years ago

    @LowQualityGames 

    Initially, I suspect your machine does not meet the system requirements below.

    The issue is likely you do not have a compatible GPU or your PC is not using it. 

    Check that your display is connected to your video card and not the video output of your motherboard.

    MINIMUM REQUIREMENTS

    OS: 64-bit Windows 7/8.1/10
    Processor (AMD): FX-6100 or Equivalent
    Processor (Intel): i3-3220 or Equivalent
    Memory: 8 GB
    Graphics card (AMD): Radeon HD 7750 or Equivalent
    Graphics card (NVIDIA): GeForce GTX 650 or Equivalent
    DirectX: 11 Compatible video card or Equivalent
    Hard-drive space: 55 GB

LowQualityGames's avatar
LowQualityGames
6 years ago

Sometimes, the game works properly and I get to play it for a few hours. Sometimes the issue still persists. It can' t be system requirements.

LowQualityGames's avatar
LowQualityGames
6 years ago

I have an intel i5 laptop.

  • LowQualityGames's avatar
    LowQualityGames
    6 years ago

    <FGenericCrashContext>
    <RuntimeProperties>
    <CrashVersion>3</CrashVersion>
    <CrashGUID>UE4CC-Windows-FB415D004E8AC9194162BA80E0B10B4F_0000</CrashGUID>
    <ProcessId>16512</ProcessId>
    <CrashType>Crash</CrashType>
    <SecondsSinceStart>0</SecondsSinceStart>
    <GameName>UE4-SwGame</GameName>
    <DeploymentName />
    <EngineVersion>4.21.2-474210+++UE4+Release-4.21</EngineVersion>
    <CommandLine>&quot;C:\Program Files (x86)\Steam\steamapps\common\Jedi Fallen Order\SwGame\Binaries\Win64\starwarsjedifallenorder.exe&quot;</CommandLine>
    <LanguageLCID>1033</LanguageLCID>
    <AppDefaultLocale>en-US</AppDefaultLocale>
    <LoginId>58cc8544b11baf64845ced8a2ce12214</LoginId>
    <CallStack />
    <PCallStack>igc64 0x00000000e59a0000 + eebb82 igc64 0x00000000e59a0000 + eed783 igd10iumd64 0x00000000ecbb0000 + 28b5ea igd10iumd64 0x00000000ecbb0000 + 2909ce igd10iumd64 0x00000000ecbb0000 + ce5673 igd10iumd64 0x00000000ecbb0000 + 489e68 d3d11 0x00000000f3b30000 + 28edc d3d11 0x00000000f3b30000 + 3295f d3d11 0x00000000f3b30000 + 3289a d3d11 0x00000000f3b30000 + 1ee58 d3d11 0x00000000f3b30000 + 2b17d d3d11 0x00000000f3b30000 + 2b950 d3d11 0x00000000f3b30000 + 114f4 d3d11 0x00000000f3b30000 + 11463 d3d11 0x00000000f3b30000 + 111e8 starwarsjedifallenorder 0x0000000040000000 + 101a376 starwarsjedifallenorder 0x0000000040000000 + 9b10932 starwarsjedifallenorder 0x0000000040000000 + 8e4a517 starwarsjedifallenorder 0x0000000040000000 + 8e667e9 starwarsjedifallenorder 0x0000000040000000 + 9b60ca0 starwarsjedifallenorder 0x0000000040000000 + 9b72ea2 starwarsjedifallenorder 0x0000000040000000 + 832ea3c starwarsjedifallenorder 0x0000000040000000 + 9160028 starwarsjedifallenorder 0x0000000040000000 + 96e75c4 starwarsjedifallenorder 0x0000000040000000 + 96d4349 starwarsjedifallenorder 0x0000000040000000 + 832ef94 starwarsjedifallenorder 0x0000000040000000 + 9b7aa12 starwarsjedifallenorder 0x0000000040000000 + 1523db8 starwarsjedifallenorder 0x0000000040000000 + 85ec30b starwarsjedifallenorder 0x0000000040000000 + 85dcd16 KERNEL32 0x00000000fb990000 + 17bd4 ntdll 0x00000000fbe40000 + 6ce51</PCallStack>
    <SourceContext />
    <UserDescription />
    <UserActivityHint />
    <ErrorMessage />
    <CrashDumpMode>0</CrashDumpMode>
    <CrashReporterMessage />
    <Misc.NumberOfCores>4</Misc.NumberOfCores>
    <Misc.NumberOfCoresIncludingHyperthreads>8</Misc.NumberOfCoresIncludingHyperthreads>
    <Misc.Is64bitOperatingSystem>1</Misc.Is64bitOperatingSystem>
    <Misc.CPUVendor>GenuineIntel</Misc.CPUVendor>
    <Misc.CPUBrand>Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz</Misc.CPUBrand>
    <Misc.PrimaryGPUBrand>Intel(R) UHD Graphics 620</Misc.PrimaryGPUBrand>
    <Misc.OSVersionMajor>Windows 10</Misc.OSVersionMajor>
    <Misc.OSVersionMinor />
    <GameStateName>SwGameState_C</GameStateName>
    <MemoryStats.TotalPhysical>12763762688</MemoryStats.TotalPhysical>
    <MemoryStats.TotalVirtual>140737488224256</MemoryStats.TotalVirtual>
    <MemoryStats.PageSize>4096</MemoryStats.PageSize>
    <MemoryStats.TotalPhysicalGB>12</MemoryStats.TotalPhysicalGB>
    <MemoryStats.AvailablePhysical>0</MemoryStats.AvailablePhysical>
    <MemoryStats.AvailableVirtual>0</MemoryStats.AvailableVirtual>
    <MemoryStats.UsedPhysical>0</MemoryStats.UsedPhysical>
    <MemoryStats.PeakUsedPhysical>0</MemoryStats.PeakUsedPhysical>
    <MemoryStats.UsedVirtual>0</MemoryStats.UsedVirtual>
    <MemoryStats.PeakUsedVirtual>0</MemoryStats.PeakUsedVirtual>
    <MemoryStats.bIsOOM>0</MemoryStats.bIsOOM>
    <MemoryStats.OOMAllocationSize>0</MemoryStats.OOMAllocationSize>
    <MemoryStats.OOMAllocationAlignment>0</MemoryStats.OOMAllocationAlignment>
    <MapName>TTL_World</MapName>
    <GameMode>SwGameMode_C_2147482483</GameMode>
    <PlayerLocation>X=0.000 Y=0.000 Z=115.000</PlayerLocation>
    <PlayerOrientation>P=0.000000 Y=0.000000 R=0.000000</PlayerOrientation>
    <LoadoutFlags>0</LoadoutFlags>
    <UpgradeFlags>0</UpgradeFlags>
    <TimeOfCrash>637280930579880000</TimeOfCrash>
    <EpicAccountId />
    <UserName />
    <PlatformFullName> [Windows 10 64b]</PlatformFullName>
    </RuntimeProperties>
    <PlatformProperties>
    <PlatformIsRunningWindows>1</PlatformIsRunningWindows>
    <PlatformCallbackResult>0</PlatformCallbackResult>
    </PlatformProperties>
    </FGenericCrashContext>

    This is the report of every crash

    • jholt5638's avatar
      jholt5638
      5 years ago

      I wanted to say I am experiencing the same thing. I launched the first time and it ran 15-25fps on my system i5-10351g 4 core/8 threads 12gb ddr4 with Intel- UHD -G1 graphics. I was happy with that performance and the story helped. I finished the first chapter and quit. Went baack to start playing again and it refuses to run. the opening videos play crashes to desktop before main menu. 

      • michigeogr's avatar
        michigeogr
        4 years ago
        @jholt5638 I had the same issue today! after some fiddling I discovered the solution. first locate the game shortcat in your desktop, then right click it with your mouse and click on properties, then go to compatibility tab and make sure the run as administrator is checked and lastly enable high DPI ( the button right at the end of the tab) and select system in the drop down menu, and the hit ok and again ok and you are done!

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