Forum Discussion

kenny1956

6 years ago

Solved

Star wars jedi fallen order

star wars jedi: I too am having Problems with the game downloading, It start to download and, downloads for about 47% and then comes up with and error message " Dx file or something to that effect no...

EA_Darko
6 years ago
If you are seeing the error A redistributable package (DirectX) was not installed successfully. Setup cannot continue. (4294967287) can you go ahead and open

installation path of the game "F:\Program Files (x86)\Origin Games\Star Wars and from here navigate to __Installer\directx\redist where you need to Delete all .rar files but leaveDSETUP.dll, dsetu32.dll and DXSETUP.exe.

Let me know how you get on.

Darko

FlashStash98

5 years ago

@EA_Darko ive been trying forever and ive tried every step, uninstalled reinstalled, cleared cache, ran as admin, restarted pc, switched pc to 1080p, ran it from epic, switched to ssd, followed countless tips online and this game still wont get past the part where it is 47% and preparing to play and i always get Error: 327684:2., please fix this, i didnt spend 60 dollars so i could spend days trying to make this game work when that shouldnt be my problem to fix.

i just want to play this games new update, this shouldnt be such a hassle.

edit: also turned off uac and firewall/realtime protection, as ive said i tried everything and it wont work.

EA_Darko

Community Manager

5 years ago

Hey @FlashStash98 there are three things to try when you see this error:

Try running Origin as an Administrator: https://help.ea.com/en-us/help/pc/how-do-i-run-a-program-or-a-game-as-an-administrator/
Temporarily disable your antivirus software to see if that is causing the issue
Clear your Origin cache as follows: https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/

Let me know how you get on.

Darko

FlashStash05
5 years ago
Thanks for the quick reply @EA_Darko , but I've tried all those steps plus what I said in my original post and still haven't gotten it to work on my main pc, I've applied for early access to the new ea launcher to see if that would fix it, but that'll be weeks away, I also sent the error report, if there's anyway to fix it other than that, please let me know.
Edit: realized I logged into my old account on accident but I'm @FlashStash98
EA_Darko
Community Manager
5 years ago
Hey @FlashStash05 that error means that something is blocking Origin on your system.

If they do not help then the next thing to try is clean booting your system: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

Darko
FlashStash05
5 years ago
Ok, thanks for the quick responses, I'll try it sometime this week and get back to you.
EA_Darko
Community Manager
5 years ago
Happy to be of help @FlashStash05,

Darko
FlashStash05
5 years ago
So i tried that and then got Error 327683:0 so I disabled my firewall and uninstalled reinstalled and it got to 47% and just said download failed with no error code or anything. I did a clean boot and everything, why doesn't this work? @EA_Darko
EA_Darko
Community Manager
5 years ago
Hey @FlashStash05, something on your system is blocking Origin, can you ensure that you are running Origin as administrator and that your firewall and anti-virus are not blocking Origin and that you also have the ports for Origin open.

The ports to open are:

TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900

UDP: 1024-1124; 18000; 29900

You can also try turning off the routers firewall to see if it helps.

Darko
FlashStash98
5 years ago
yeah i double checked my firewall was off and i dont have any antivirus software @EA_Darko , i opened the ports and made sure it was ran as admin, and still it says download failed when doing a fresh install, it just stops at 47% after saying preparing to play. the past 2 times i havent even gotten an error screen. ive no clue whats going on but ive never had this problem with any other launcher. included images to see if that helps, it just downloads until 47% then does that and pops up that download failed notification and nothing else.
EA_Darko
Community Manager
5 years ago
Hey @FlashStash98 everything points to a network or system issue, can you try a different connection to see if you see the same issue?

The next thing I can recommend is to go through this list of steps one by one and try them all to see if it helps:

Close Origin completely by right clicking the Origin system tray icon and selecting Exit.

Make sure Time/Date is correctly set on the PC

Make sure Origin is authorized by your anti-virus and firewall

Reset Internet Explorer Settings

Untick the options in LAN Settings ( make sure nothing is checked under Proxy Server )

Clear Origin Cache Data

Reset the Windows Host File

Reboot your computer. Now right-click Origin and select Run as administrator

If still unresolved, please do a clean boot

Let me know how you get on.

Darko