Forum Discussion

1 year ago

Solved

Star Wars Squadrons - Unable to Connect - Error 721

Hello, For the last couple of weeks I've been unable to connect to EA servers and join or create multiplayer Squadrons games on my X-Box X series I receive the error message 721 when trying to join...

EA_Illium
1 year ago
Hey @Grendel292

Thanks for reaching out to the community, When you have a moment can we try the following steps?

Make sure you have the latest software update.

Perform a power cycle.

Quit the game and other running apps from Quick Resume (For Series X|S consoles)

Unplug any devices attached to the USB slot.

Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.

Troubleshoot your connection to EA games

Open you're Xbox NAT Type

Clear the MAC Address.

From the Xbox dashboard, click Settings, then go to All Settings.

Go to Network, then Network Settings.

Click Advanced Settings, then Alternate MAC address.

Select Clear, then restart your Xbox.

EA_Illium

EA Staff (Retired)

1 year ago

Hey @Grendel292

Thanks for reaching out to the community, When you have a moment can we try the following steps?

Make sure you have the latest software update.
Perform a power cycle.
Quit the game and other running apps from Quick Resume (For Series X|S consoles)
Unplug any devices attached to the USB slot.
Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
Troubleshoot your connection to EA games
Open you're Xbox NAT Type
Clear the MAC Address.

From the Xbox dashboard, click Settings, then go to All Settings.
Go to Network, then Network Settings.
Click Advanced Settings, then Alternate MAC address.
Select Clear, then restart your Xbox.

Grendel292

1 year ago

Hello,

Thank you for the response and advice.

Unfortunately none of the remedies worked but I'll try to access periodically in case anything has changed at EA's end. I'm assuming that the root of the problem may be there.

Kind regards.