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KramerThCourier's avatar
2 years ago
Solved

Star Wars: Squadrons on Steam not working

Star Wars: Squadrons on Steam won't function properly. In VR, the game is unplayable because of a pop-up that covers the entire screen and is not interactable, and in desktop mode, the pop-up stays a completely blank grey window except for the CLOSE button, and when closed, the game tells me that because I didn't log in, I can't access the games online functions. I have already tried the following:

  1. Restarting my computer(several times)
  2. Verifying game files
  3. Re-installing the game

Contacting EA support told me to again follow those steps, then when it didn't work, post on here. 

I tried launching it on my SteamDeck, and, guess what - it ALSO won't work on there. I've checked online and the only fix that seems to work for anyone is to link their Steam account to their EA account - but I've already done that, years ago in fact. I've played this game off and on for years and I don't understand why this is just happening now. I've never had a ban or have been in bad standing with any devs or on any platforms, so I know its not to do with that.

Included are two pictures from pancake mode(desktop) to showcase what I mean. 

Computers in question: 

SteamDeck
Desktop(specs following)

  • Ryzen 7 5700G
  • 32GB RAM
  • Radeon 6600XT

Any help is appreciated. 

  • EDIT: It makes me 'resend verification to email' every time the game launches, but doesn't take me to the blank screen, so thats still progress! Haven't tried VR yet, but I can just 'toggle VR' if need be

    OKAY! To those of you in this thread and those in the future, I took a shot in the dark and hoped it was just a graphical bug of some type - and it seems IT WAS. 

    Here's everything I've tried IN ORDER from start to finish so this can *maybe* be replicated by you guys. 


    1. Make a fresh install of the game(since my copy is on Steam, I re-installed the EA app just to double check that too)
    2. Ensure both EA and Steam overlays are disabled
    3. Reboot computer
    4. Launch the game in PANCAKE MODE(desktop only, no VR enabled for now)
    5. ASSUME when the grey box pops up that your text cursor is automatically in the email/username box
    6. Type in the email associated with your EA account
    7. Hit "TAB" on your keyboard
    8. Type your password
    9. Wait a moment until you hear the game try to do something
    10. Hit the "CLOSE" button in the top right of the game
    11. Wait for the rest of the boot sequence of the game to progress WITHOUT SKIPPING IT
    12. Wait for the "RECONNECT" button in the top right to appear on the main menu and click it
    13. The 2nd part of my login screen asking for me to send a verification code was there! Clicked the "Send Verification" button and then typed the code into my email

    This is not the first time I've tried to type anything on the screen, but it is the first time I haven't clicked on the grey screen before trying to type - so my guess is that I've clicked out of the hidden login boxes. Hopefully, this means that someone other than me can also get this to work! 

    Please let me know if this works for anyone else! If I hear back from one or two people that it works, I'll mark this response as the solution. 

    @Evadson009 @OldFaartQ 

    @EA_Illium My assumption is this graphical bug has something to do with AMD based systems on the Steam platform, as those are the only two things that connect both my desktop PC and my Steamdeck. I realize I've not had these issues until getting AMD video hardware, hope that can help lead to a solution of some sort.

20 Replies

  • Hi @KramerThCourier , @EA_Illium 

    So, I have done most of this, but get a slightly different problem to you.

    Make a fresh install of the game(since my copy is on Steam, I re-installed the EA app just to double check that too) - Done this no difference

    1. Ensure both EA and Steam overlays are disabled - Done this no difference
    2. Reboot computer - Done this no difference
    3. Launch the game in PANCAKE MODE(desktop only, no VR enabled for now) - Done this no difference

      This is where I have a different option to you. I have a gamepad and a joystick attached. So if I touch a key on the keyboard to make that the input default to the keypad, I get the grey screen. If I then press ESC on the keyboard, the screen goes away and the game loads, but offline. I can then  press 9 on the joystick to go online and the verification screen appears with pre loaded verification options that I can't change or access, so it gets stuck there.

    4. ASSUME when the grey box pops up that your text cursor is automatically in the email/username box - Is already pre filled and no keyboard response
    5. Type in the email associated with your EA account - Is already pre filled and no keyboard response
    6. Hit "TAB" on your keyboard - goes back to the offline mode.
    7. Type your password  - Is already pre filled and no keyboard response
    8. Wait a moment until you hear the game try to do something - nothing happens
    9. Hit the "CLOSE" button in the top right of the game  - No keyboard response other than ESC to take me back to the offline game
  • I have the same login issue and have had several sessions with the Chat Support team.
    The last one ended with redirection to the support forum here and a report to the support team by the chat support.
    I did almost everything except reinstalling the game itself.
    I did relinking, EA app cache clearing, Reinstalling the EA App, and finally changing the steam profile name to be the same as my steam login and re-linking again. Nothing works. Although, after the EA app got reinstalled, the game gives up on logging much faster, so there's a plus.

    I do have an AMD Ryzen system although with NVIDIA graphic card.

  • fizyksaah's avatar
    fizyksaah
    2 years ago

    I have attempted that on my machine.

    Somewhere along the way I managed to get 2fa code twice, however it was both too late plus haven't ever got passed the grey screen with grey box. Even after opening the re-connect option from main menu.

  • @EA_Illium I did a stupid test. Turned 2fa off for my account, and game... was logged in from the start. No need to insert password, no grey window to do anything.
    Turned the 2fa back again AND.... back to the issues, game is offline, I get greeted by grey window with close button and the error 4975 appears back.

  • Evadson009's avatar
    Evadson009
    2 years ago

    Well, I tried that and it made something new happen! It made the game CTD . . . yay

  • Go to EA and click on profile. 

    Use Steam to "log in"

    Enter number sent to email.

    Start Squadrons

  • gajet21's avatar
    gajet21
    2 years ago

    Me Too,  get blank screen and can't access squadrons online.  but can access other star wars steam games.

  • I got it to work, mostly from your advice. First I went onto EA.com and set it to not require validation for games, then I launched the game in Steam in non-VR mode, assumed that there was a login box behind the grey screen, typed my login, hit tab, typed my password, hit enter. It worked. Thanks for your help!

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