Product: Star Wars: Squadrons
Platform:Steam-PC
Please specify your platform model. PC
What is your gamertag/PSN ID/EA Account name? CPLWeeks
Are you playing in VR? No
Which part of the game is the issue happening in? Game Menu
What were you doing when the bug occurred? Step by Step detail is helpful. First launch, and all subsequent attempts to press "Reconnect" button.
Where did this issue occur? Please include menu name or in game location. Main menu.
When did this happen? (dd.mm.yy hh:mm) 02.10.20 06:00 EST
How often does the bug occur? Every time (100%)
How severe is your issue? Can play, but it's highly frustrating
What happens when the bug occurs? "This EA account is restricted from accessing any online features. If you believe you have received this message in error, please contact customer support. See ea.com/unable-to-connect for additional information. Error code: 918"
What do you expect to see? No error, able to connect to online play without issue.
Which ship were you playing? If not applicable, just answer "no" or "none." No.
What components were you using? N/A.
Which customizations (if any) were you using? N/A.
I've verified that there is no ban on my account, and I'm able to access all other online services with my EA products through both Origin and Steam.