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Hopefully you are able to get into the game by now. Are you still stuck on the start screen?
I'd double-check to make sure you have the latest drivers and Windows updates installed. https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/
If you search "Windows Updates" in your search bar on Windows it should show up at the top.
- 6 years ago
I am having the same problem and i have tried that and it hasn't changed anything? Is there anything else i can try?
- EA_Blueberry6 years ago
Community Manager
Have you tried disabling any overlays you have running in the background? They can sometimes conflict with certain menus.
A clean boot temporarily disables all non-Microsoft essential programs. By doing that and immediately loading up the game it can help rule out whether a program running in the background was causing it.How to Clean Boot your PC
https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
- 6 years ago
Just tried that and it didn't work. I get this message every time i try and launch the game i don't know if that has anything to do with it?
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