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Hopefully you are able to get into the game by now. Are you still stuck on the start screen?
I'd double-check to make sure you have the latest drivers and Windows updates installed. https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/
If you search "Windows Updates" in your search bar on Windows it should show up at the top.
I am having the same problem and i have tried that and it hasn't changed anything? Is there anything else i can try?
- EA_Blueberry6 years ago
Community Manager
Have you tried disabling any overlays you have running in the background? They can sometimes conflict with certain menus.
A clean boot temporarily disables all non-Microsoft essential programs. By doing that and immediately loading up the game it can help rule out whether a program running in the background was causing it.How to Clean Boot your PC
https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
- 6 years ago
Just tried that and it didn't work. I get this message every time i try and launch the game i don't know if that has anything to do with it?
- EA_Blueberry6 years ago
Community Manager
You'll need to update the latest version of your drivers or else games won't function correctly. These updates are totally free.
Here is how to update your PC: https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/
If you need help on what to update we can help walk you through it. I'll just need a DxDiag to see what your system specs are.How to gather DxDiag information
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
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