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Bat-of-Sealand's avatar
5 years ago
Solved

Unable to install from epic games

I keep getting asked for a CD key for an unidentified game when trying to install.

  • EA_Atic's avatar
    EA_Atic
    5 years ago

    Hello everyone, 

    We have resolved the issue and you should be able to play Star Wars: Squadrons on Epic game store. If you're still stuck, try the following:

    • Quit, and restart the Epic Games Store app
    • Launch Star Wars: Squadrons from within the app

      or
    • Delete your C:\Users\<windows username>\AppData\Local\EpicGamesLauncher\Saved\Config\Windows\GameUserSettings.ini file

    If that doesn't help, please create a new Bug Report and we'll investigate.


    Thanks again for your patience! 

    /Atic 

36 Replies

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago

    Hello everyone, Thanks for all the reports.

    Marking this post as accepted to show visibility that we are working on it. 

    We are aware of the issue and are actively investigating. 

    Any updates we get will be posted here. 

    Thank you. 

    /Atic 

  • Почему так долго исправляется эта проблема? Поиграть хочу уже

  • azarlea's avatar
    azarlea
    5 years ago

    No reply from support however I was able to add it and start downloading.

  • @Bat-of-Sealand I had the same problem. Relaunched both Epic & Origin
    in administrator 15min+ after my purchase and the game finally showed up in Origin, so it probably is only is a matter of authentication servers overloaded.
  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago

    Hello everyone, 

    We have resolved the issue and you should be able to play Star Wars: Squadrons on Epic game store. If you're still stuck, try the following:

    • Quit, and restart the Epic Games Store app
    • Launch Star Wars: Squadrons from within the app

      or
    • Delete your C:\Users\<windows username>\AppData\Local\EpicGamesLauncher\Saved\Config\Windows\GameUserSettings.ini file

    If that doesn't help, please create a new Bug Report and we'll investigate.


    Thanks again for your patience! 

    /Atic 

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