What happened to the Star Wars Battlefront companion app?
For nearly 3 weeks now I’ve been unable to log into my companion app. What is going on? Did EA drop the app, if so why not tell anyone or put out an email?
Forum Discussion
EA_Blueberry
Community Manager
Community Manager@Inssomniak1138
We're not seeing any significant volume around this and others here cannot reproduce the error you're getting. What type of device are you trying to login from and have you tried resetting your password?
Can you attach a screenshot of the error? (Make sure it does not include any personal account login info)
@EA_Blueberry wrote:@Inssomniak1138
We're not seeing any significant volume around this and others here cannot reproduce the error you're getting. What type of device are you trying to login from and have you tried resetting your password?
Can you attach a screenshot of the error? (Make sure it does not include any personal account login info)
I'm on an android phone using 9.0 software and app version 1.0.6 both of these are up to date.
I'm able to login to the app then once login has been confirmed I get the error message at the top of the screen in a red bar as other users have already mentioned, check these for screenshot as I wouldn't be supplying anything different from what's already in this thread.
It's been going on for 3 to 4 weeks now so find it hard to believe that your "not seeing any significant volume around this" there are quite a few threads on this issue, instead of being all in the same one.
Things I have tried:
1. Clear cache. Try logging in. Didn't work.
2. Clear user data. Try logging in. Didn't work.
3. Uninstalled the app.
4. Reset phone.
5. Download the app.
6. Reset my phone.
7. Log in with my account details and step 2 verification. Still didn't work.
Still get the same error message over and over again and I've tried doing this quite a few times now over the past few weeks.
As usual you guy's don't do anything about this and blame the users, try this try that blah blah blah instead of resolving the issue with an update for the service that yous a meant to be providing.
Forgot to mention that I also tried changing my password as you suggested, but surprise surprise IT DIDN'T WORK!!
- Now I'm getting the run-around from tech support.
Was contacted from this this thread and asked to verify my account which I did the companion still wouldn't login.
Was then asked to contact an EA advisor which I did via email and now the advisor is asking me to contact them via phone or chat.
Chat doesn't seem to be available in my region and phoning isn't really an option for me as I'm at work during their operating hours.
Seriously, this cant be that hard to fix!- EA_Blueberry
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