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This is what I have so far.....
Pleasantries....
Them: Verify OS
Me: Win 10
Them: Go to Origin>Application Settings>Advance>Delete All game installers via Origin Client
Me: Done
Them: Now go to MY Games and right click the game and repair.
Me:Done......Installing.....Done.....Same problem
Them: May I login in your account using temprary password to check the issue?
Me: Eh.....Sure
Them: Your account's Security is very important to us....yadda yadda yadda.....verify Security Question....yadda yadda yadda...
Me: Answered the question
Them: Thanks
Them: Thank you for waiting. I appreciate your patience.
Them: Please login now on your end and check.
Me: Still says the same thing.
Me: The game picture is kinda greyed out and the hover popup says "Available November 18 2015, 6:00 PM"
Me: Also, there are a few other folks having the same problem.....
Me: (Provided Link to this thread)
Me: The game pic just got the purple "NEW" flag. But still says the same thing.
Them: Please reload the account and check it now.
Me: By reload you mean logout and then back in?
Them: Re-load button near All Games.
Me: kk...sec
Me: No change
Them: I have checked it on my end, it should be available now to play the game.
Them: Can you please confirm what the reason your ISP has set for your connection.
Me: Explain?
Them: If the country set by your ISP is different, there may be issue in accessing the game.
Me: I am in the US....and it is a Florida only ISP so it's definitely US.
Them: In Application Settings>Advance, please unable Download in safe Mode and logout and login to your account.
Me: It wasn't enabled
Them: By default its not enabled.
Me: True....so you want me to enable it then?
Them: Yes
Me: enabled.....logged out
Me: and back in
Me: no change
Them: I am discussing the issue with the specialists, would you mind if I place your chat on hold for a couple minutes?
Me: Sure
Me: Not like i'm playing.
Me: lol
Dunno if this helps you guys or not.....maybe you can try the things he had me try. Hopefully it works for you. I will keep this tread updated as I get information.
- 10 years ago
Thanks for the update. Still not working here too.
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