Won't launch game
Game won't launch syncs with cloud then does the first load box then just closes and i can click play again, restarted computer, verified files... updated game. still doesn't want to let me play..
Forum Discussion
I open Origin, click on the game, press play, and the attached image shows whats on my screen but that's all that happens. I waited for 30 min and else nothing happened. I went in and updated my graphics card driver, restarted my computer, and tried again only to get the same result. What should i do?
I have same problems
EA_BlueberryCommunity Manager
Thank you for attaching your DxDiag for us.
Do you know if you have Nahimic audio on your PC and do you have a non-English character/symbol in your Windows user name? Would you mind checking to see if you can launch the game under a different Windows User Account with English characters if you have a non-English character in your current one? We've seen some strange launching issues for other games when Nahimic audio is involved or a non-English character.If anyone else is having trouble launching the game please include a DxDiag so we can gather system specifications for Respawn.
How to gather DxDiag information
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Here is mine, still can't launch this game.
For the people who aren't just venting their frustrations and asking for refunds, I've been at it troubleshooting for hours and have finally gotten my game working. I had the not launching at all issue, crashing on menu, crashing during cutscenes, etc. This game was not ready for PCs across the board, some users are 100% ok and some are struggling like us. Steps that follow are a pain in the butt, but if you'd rather just return the game, cool. Just here to try and help other people out:
- Re-install Origin, it won't delete your other games, just the client. Clear the cache before re-installing (%ProgramData%\Origin) in case there's any folder/files left; they say not to delete localContent folder, up to you, I did and I'm good.
- Re-install The Fallen Order, I would save it to your primary drive if you have enough space. Let it go all the way through, as well as the deluxe edition content if you got the game via Origin Access.
- In your C:\Program Files (x86)\Origin Games\Jedi Fallen Order\__Installer you'll see two folders: directx and vc. You can find an installer named DXSETUP in the directx\redist folder, as for VC, just run the x64(assuming you're on 64-bit) and if you're already up to date, you're good. Neither install should fail or give you any errors other than you already have what you need/newer version detected, etc. This is totally a just-in-case step but IMO one that can make or break your game working.
That's how I was able to "cleanly" re-install the game. I did a couple other things that may not even be needed; but my game is working right now, so I'm keeping it this way til a patch comes out:
- In Nvidia Control Panel, I changed my resolution/refresh rate to 1080p(under TV) @ 60Hz. Even capping it at 60 while running natively at 240Hz felt choppy and gave me artifacting/tearing.
- Run the executable in administrative mode. Right click the shortcut -> open folder location -> right click the star wars app(click properties) -> compatibility - change for all users -> run as admin.
- Those on high-end GPUs, even though other forums have pointed out this game is CPU bottlenecked, I've been using PrecisionX to downclock my GPU only by setting the GPU temp cap to 85% rather than 100. Suprisingly it feels better on my EVGA 1080ti SC than at base clock speeds.
These of course are all just workarounds for those that can't wait for a patch to be released. It feels to me as if this game was built specifically for consoles and we received a very raw port.
Proof(Ultra settings/60FPS) - no spoilers(though I'm going to tag it anyway), this is one of many side-rooms that is very early on.
