Won't launch game
Game won't launch syncs with cloud then does the first load box then just closes and i can click play again, restarted computer, verified files... updated game. still doesn't want to let me play..
Forum Discussion
I'm having the same issue as everyone else. I've spent 3 hours trying every recommended fix. (uninstall/reinstall origin and game, whitelisted in antivirus and firewall, flushed DNS, reinstalled windows and graphics drivers, run as admin). No change. I waited in queue for 30 minutes to talk to a Tech Support Specialist who had very little to offer, and had to be repeatedly explained the symptoms and attempted fixes. I cancelled my Premier Access and bought it on Steam after frustration, only to discover that the Steam version just launches the broken Origin version. sigh. DxDiag attached.
EA_Blueberry
Community Admin
Community AdminThank you for attaching the DxDiags. For some of you I see some outdated video cards and I'm concerned there might be a process running in the background that's stopping the game from successfully launching. Can you all try a clean boot which will temporarily disable all non-Microsoft essential services to run the PC and then try immediately launch Origin as administrator.
I'm sure a lot of you have attempted some of these basic steps below, however I'm throwing them out there for others that are now jumping into the conversation.
- Update your drivers and basic PC troubleshooting steps
- Search "Windows Updates" in the taskbar search bar so you can get the latest version. Pending Windows updates can cause conflicts with Origin/games
- Make sure Origin and your games are added to your anti-virus exceptions list. Some anti-virus/firewalls can prevent games from launch. More info here
- Disable all overlays (Origin In-game, Discord, MSI Afterburner) before launching the game again
- Determine whether a process running in the background is causing issues by performing a clean boot. As soon as the PC boots up, immediately run Origin as administrator by right-clicking on the desktop shortcut. Launch the game immediately without opening up any other programs. Here is how to clean boot
I have done on the steps that you listed.
Here is my dxdiag log file.
One odd thing that I will note. I was able to get the game to launch on my i5-7640x, however when i changed over to an I9-9900x, the game refuses to launch. I do not get an error messages. Monitoring the task manager i see the task load up, take up to 500MB of memory, process vanishes, then starts back up (500MB load again), then returns back to the origin launcher.
I will test with the 7640x, just to see, it that does in fact launch again.
Update : Just Swapped out the proc, still fails to launch now.
I am also seeing this, where Jedi Fallen Order starts and it takes up about 500 MB also, looks like there are two instances of it however. I've got a 2600x and RTX 2070.
Update: So I attempted to run NFS Heat, and I was getting the same issue.
I ended up clearing the Origin Cache, and then uninstalling Origin with Revo Uninstaller. I did not remove the LocalContent folder however at the end step of the advanced scan on Revo.
I rebooted, and reinstalled Origin, lo and behold, I have now booted in to the game.
Update 1: Come Sunday, now it won't start up again.
Pretty sure Origin is just hot garbage.
Just reinstalled Origin again, and now it works.
Something funky is going on.
Same on my end. Origin disappears, then pops back up about 10 seconds later. Star Wars process start to about 500MB then closes. 3800x and 1080ti
Game freezes on start up screen (EA/Unreal engine screen)... Stays frozen there and "Not Responding" on the Task manager... doesn't completely crash
if the screen you see is the one below , click on it and press alt + F4 and see if that acts as a workaround (it does for me)
- @proxos666 nah i get past the banner every time.. its the first few screens after that that it freezes up and the music finishes out and then nothing happens after that
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