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ScarletHawk's avatar
ScarletHawk
7 years ago
Solved

Xbox One X Crashing Issues

I have an Xbox One X, anthem keeps crashing every couple of minutes into the game every time without fail. Had my Xbox checked out and everything tested great. Anyone else having any issues with the ...
  • EA_Blueberry's avatar
    EA_Blueberry
    7 years ago

    Hi, @ScarletHawk 

    Let's see what we can do to put an end to that crashing if it's still happening to you. If you have the game installed on an external hard drive, double-check to see if you have game files on both the internal and external hard drive. If it's pulling data from two sources that could be the cause of crashing. A fresh re-install is worth a try if the steps below don't immediately fix it for you.

    Power Cycle the Console

    1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
    2. Unplug the console's power cable. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step resets the power supply.

    1. Plug the console power cable back in.
    2. Press the Xbox button  on your console to turn on the Xbox One.

    Clear Mac Address

    1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

Hi, @ScarletHawk 

Let's see what we can do to put an end to that crashing if it's still happening to you. If you have the game installed on an external hard drive, double-check to see if you have game files on both the internal and external hard drive. If it's pulling data from two sources that could be the cause of crashing. A fresh re-install is worth a try if the steps below don't immediately fix it for you.

Power Cycle the Console

  1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button  on your console to turn on the Xbox One.

Clear Mac Address

  1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

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