'You are not allowed to access online features'
I cant play Starwars because it wont sign me into my EA account. The image ive posted shows what comes up.
Forum Discussion
EA_David
Community Admin
Community AdminIf you're encountering this on PC, can you try creating a throwaway Origin account and see if this one can play.
If not, be sure that your security software isn't blocking the game, and that the relevant ports are open.
| Platform | UDP | TCP |
| PC | 3659, 9565, 9570, 9000-9999 | 3569, 9946, 9988, 10000 - 29999, 42100-42200 |
| PlayStation 3 | 3074, 3478-3479, 3658-3659, 5223, 6000 | 80, 443, 3659, 5223, 10000 - 29999, 42100-42200 |
| PlayStation 4 | 3074, 3478-3479, 3659, 6000 | 80, 443, 1935, 3478-3480, 3659, 10000 - 29999, 42100-42200 |
| Xbox 360 | 53, 88, 3074, 3659 | 53, 80, 3074, 3659 |
| Xbox One | 53, 88, 500, 3074, 3544, 3659, 4500 | 53, 80, 3074, 3659, 42100-42200 |
My son is having this issue on Xbox One. I can play online just fine but as soon as we go to his account, it gives us the error message that he cannot access online features. This does not appear to be an issue with the settings. I checked his Xbox account settings and he can play any other game online just fine. Very frustrating.
Any suggestions on how to fix?
- My son has the same issue. My account works fine, his does not...xbox one.
I am having the same issue with my son... I can log in fine under my name and play... but when he goes to log in under his name, no online content allowed... I have all his settings so he is not restricted at all. He can play any other game online. EA doesn't seem to be any help. It did this in beta as well.... I was hoping when the new game came out, it would be fixed.... I hope they fix this soon.... I even created his own ea account, but don't know how to link it to his gamer tag... till then, he is playing under my name... but he wants to play under his own name....
Please look into this, and if anyone knows how to fix it, please post....
Same thing exactly. Fix this EA
we are having exactly the same problem. all other EA games no issue, and I can log in but he cannot. this is very frustrating for a $70 game we essentially can't play.
1. Log in to your Origin account https://www.origin.com/
2. Down Load the Origin App from the top header that says 'Down Load Origin'
3. Accept terms and conditions when launching the App.
4. Fill in your log-in details (same as Origin Account
5 In the App. Click Friends -> Add a friend in the menu bar
6.You will see the option to connect to XBOX Live or Playstation Network. We Choose XBOX
7. It will prompt you to log into your Microsoft account (the email address and password you use to log into your xbox)
(Doesn't matter if is says you failed to find a friend it will still work )
Go back to XBOX1 try to launch the game and go to Multi Player. It should work fine,Worked for me
Your Welcome
Having the same problem except with the PC version - just created an account for my son, but apparently Origin created a 'limited' account and now there is no way to manage or even see any account info for his account.
Apparently I've just thrown his $100 christmas present into the fire. Thanx a bunch EA.
Same issue here.. I just spent hour on phone with xbox, and its clearly and EA problem. In my case it appears they are reading my age incorrectly and flagging me as too young. No one seems to know how to fix this issue. Anything EA related I can't play online now.
Exact same issue on Xbox One.
When I started the game for myself and my son, it made me create an EA account for both of us. Why? Did not have to do so for Titanfall.
When I created his account, it was already flagged as a child account and made me verify his account via email. Now, how do I check his EA account online? EA login requires an email address as the username, but, his account was created with an EA ID with my email address used to verify. When I type in my email and his password, I can't log in. If I log into my account, I do not see his account as a connected account. SO........how do I check to see if the issue is on EA's end? Is there an EA account setting to give permission for an underage child to play online? He can play Titanfall online without issues.
Xbox Live settings are correct and he is permitted to play online. Did EA think that only adults would want to play online and that the kids would stand there watching?
What is the fix other than EA telling us to "Make sure you're playing on an account registered to a user of-age and try again."?
Okay, finally fixed it. If no one has a problem with changing the birthday of there children to make them older, but that is what has to be done or wait and see if EA fixes this. The problem lies in when you created your childs Microsoft account, you put in their birthday and that is what is being used as a check to see if they have access to the content or not. It doesn't matter what xbox parental settings you have. If your Microsoft account has your childs birthday as this day, then that is the check. You can edit it by signing into your Microsoft account, then under security and privacy, you will see manage permissions for children. Under this, you can edit there profile including birthday.
Now I do not recommend doing this unless you really don't care, because it basically will make them an adult in the online world. But I checked it and it does work. The only other thing I had to do was sign onto his ea account (origin client) and make sure it was linked to his xbox one live profile. Once that was done, I can log into the game under his name and play multiplayer and everything else... I know it sounds confusing, but it works.... as long as the emails are the same between ea (origin) and the one you use for his Microsoft account....
how old did you have to say that your child is? 18? I hope not. Why can't EA just use the Xbox user account setting for "my child can play online games"!!! Come on EA, you really need to play nice with the OS you are deploying your games on!
Exactly the same issue. I have gone through all the XBOX Live and XBOX1 settings and changed all my sons details and allowed unrestricted access and still nothing. My son can play on my account but not his. Stupid.
My son is having the same problem:
Having the same exact issues- my sons setting allows him to play any other game online but for some reason not this one- my account works just fine. Has there been any news regarding a fix?
- I have this very same issue in my PS4. My son can't access online content either! He can play all other games online just not start wars
We are have the exact same issues, I've even changed his birthday to my wife's birthday
