'You are not allowed to access online features'
I cant play Starwars because it wont sign me into my EA account. The image ive posted shows what comes up.
Forum Discussion
My son is having this issue on Xbox One. I can play online just fine but as soon as we go to his account, it gives us the error message that he cannot access online features. This does not appear to be an issue with the settings. I checked his Xbox account settings and he can play any other game online just fine. Very frustrating.
Any suggestions on how to fix?
Exact same issue on Xbox One.
When I started the game for myself and my son, it made me create an EA account for both of us. Why? Did not have to do so for Titanfall.
When I created his account, it was already flagged as a child account and made me verify his account via email. Now, how do I check his EA account online? EA login requires an email address as the username, but, his account was created with an EA ID with my email address used to verify. When I type in my email and his password, I can't log in. If I log into my account, I do not see his account as a connected account. SO........how do I check to see if the issue is on EA's end? Is there an EA account setting to give permission for an underage child to play online? He can play Titanfall online without issues.
Xbox Live settings are correct and he is permitted to play online. Did EA think that only adults would want to play online and that the kids would stand there watching?
What is the fix other than EA telling us to "Make sure you're playing on an account registered to a user of-age and try again."?
Okay, finally fixed it. If no one has a problem with changing the birthday of there children to make them older, but that is what has to be done or wait and see if EA fixes this. The problem lies in when you created your childs Microsoft account, you put in their birthday and that is what is being used as a check to see if they have access to the content or not. It doesn't matter what xbox parental settings you have. If your Microsoft account has your childs birthday as this day, then that is the check. You can edit it by signing into your Microsoft account, then under security and privacy, you will see manage permissions for children. Under this, you can edit there profile including birthday.
Now I do not recommend doing this unless you really don't care, because it basically will make them an adult in the online world. But I checked it and it does work. The only other thing I had to do was sign onto his ea account (origin client) and make sure it was linked to his xbox one live profile. Once that was done, I can log into the game under his name and play multiplayer and everything else... I know it sounds confusing, but it works.... as long as the emails are the same between ea (origin) and the one you use for his Microsoft account....
how old did you have to say that your child is? 18? I hope not. Why can't EA just use the Xbox user account setting for "my child can play online games"!!! Come on EA, you really need to play nice with the OS you are deploying your games on!
PARENTS .... THIS IS THE ACTUAL ANSWER:
I just spoke with EA. They are citing some kind of law indicating anyone under 18 can't play multiplayer. That sounds bogus since other games allow multiplayer using the Xbox privacy settings set by the parent, but EA overrides this for Battlefront and only uses age. Considering it's rated T for teen and the 18 year old restriction for multiplayer isn't clear upon purchase I'm guessing EA would rather just anger their customer base and risk class action trolls picking this up.
So the long and short of it is: THERE IS NO SOLUTION. Let you kid use an adult account or take the game back.
Considering there are settings allowing for online multiplayer access for kids under 18 in Microsoft live parental controls and other games seem to allow multiplayer to under 18 players, EA citing some sort of law on this one doesn't smell right.
This worked for me as well. EA, you need to get with the program. Don't try to control what my child can and can't play based solely on his age. That's why xbox has parental controls already built in to the family system. If I didn't want my son playing online, I would set his XBOX ONE ACCOUNT to not let him. But now he is over 18 on two different accounts across three platforms just he can play Battlefield with me. You need to fix this IMMEDIATELY! DO NOT override decisions I have already made!
@Vortimous wrote:Okay, finally fixed it. If no one has a problem with changing the birthday of there children to make them older, but that is what has to be done or wait and see if EA fixes this. The problem lies in when you created your childs Microsoft account, you put in their birthday and that is what is being used as a check to see if they have access to the content or not. It doesn't matter what xbox parental settings you have. If your Microsoft account has your childs birthday as this day, then that is the check. You can edit it by signing into your Microsoft account, then under security and privacy, you will see manage permissions for children. Under this, you can edit there profile including birthday.
Now I do not recommend doing this unless you really don't care, because it basically will make them an adult in the online world. But I checked it and it does work. The only other thing I had to do was sign onto his ea account (origin client) and make sure it was linked to his xbox one live profile. Once that was done, I can log into the game under his name and play multiplayer and everything else... I know it sounds confusing, but it works.... as long as the emails are the same between ea (origin) and the one you use for his Microsoft account....
Look, dude, it's not just EA's reasoning. There's something called the COPPA law, which prevents children under the age of 13 in the US (varying other ages in other countries) from accessing certain online features, and that's due to safety. Do you really want some guy calling your kid a ****** on Battlefield? If you want to rag on someone, rag on the COPPA law, not EA.
Thank you for the explanation. Purchased my 12 yr old son an Xbox for Christmas so he could play Star Wars Battlefront. Been working on trying to get this to work since Christmas. We are extremely frustrated with the experience. Looks like I will need to let him use my account until he is 13. This is nuts... Thanks again for the explanation. EA needs to put this information on its help screen. Should also have a clear disclaimer that the multiplayer portion of the game will not work for anyone under 13 yrs. old.
Exactly the same issue. I have gone through all the XBOX Live and XBOX1 settings and changed all my sons details and allowed unrestricted access and still nothing. My son can play on my account but not his. Stupid.
