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Hi! It's at least comforting to see i'm not the only one with this issue. I excitedly picked up this game for my kids and I last night and, like the others here, my kids cannot join the EA servers for multiplayer. While my account connects without any issue, they receive the error "You are not allowed to access online features". Their xbox permissions are all open to play online and they do not have any content blocked. I've never had an issue until this game. A huge bummer when we all looked forward to a Saturday night of playing Star Wars together and here's Dad still hunched over a computer Sunday afternoon looking for a fix. NOTHING I have tried has worked...
This didn't work for me....
1. Log in to your Origin account https://www.origin.com/
2. Down Load the Origin App from the top header that says 'Down Load Origin'
3. Accept terms and conditions when launching the App.
4. Fill in your log-in details (same as Origin Account
5 In the App. Click Friends -> Add a friend in the menu bar
6.You will see the option to connect to XBOX Live or Playstation Network. We Choose XBOX
7. It will prompt you to log into your Microsoft account (the email address and password you use to log into your xbox)
(Doesn't matter if is says you failed to find a friend it will still work )
Go back to XBOX1 try to launch the game and go to Multi Player. It should work fine.
THIS DIDN'T WORK BECAUSE when i sign into origins with my kids' EA accounts, the only thing in the menu bar above is "MY GAMES", no "friends" nothing.
I've also looked into trying the suggestion of changing your kids' age in their xbox live account. I have not been able to find those options. IF ANYONE KNOWS HOW TO DO THIS, PLEASE SHOW ME.
Sorry, for the lengthy message but my frustration level is pretty high and I'm trying to document what all my issues have been. I hope EA can get this sorted out soon.
ANY help will be greatly appreciated. Thank you.
this worked for me! stupid origin account- idk why it was working fine up until yesterday and then suddenly this morning i needed to set up an organ account and go through all this hassle. anyways, thanks, it worked
- EA_Atic5 years ago
DICE Team
I'm closing this thread to stop it being necroed.
for Account issues it's not something we can help with on AHQ and something you need to reach out to our game advisors on EA support.
How to get in contact with EA support:
https://help.ea.com/en/contact-us/
https://twitter.com/EAHelp
/Atic
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