Hmm, how come I don't see this complaint up here?Anyways, I tried forwarding my ports, made an exception in my Firewall and still can't connectOn random it will work sometimes, but it takes a good 7-10 tries for the game to actually connect.I'm on Win 10, don't know if that has anything to do with it.

Online servers are down... on an online game...I just got this and can't play it...Solo missions are boring...

I think my problem is a little different, but it would be nice for EA to to do something.Had this problem in the beta/demo too.

Having the same exact problem, but when i get in a working server it works perfectly fine.

This guide is meant to help you either solve your problem or create a proper thread explaining your problem so people have a chance helping you. Connection Problems can be caused by roughly three things: You - your hardware, your software, your settings, those you live with or just plain you The Middleman - your internet service provider (ISP), the parts of the internet between you and EA EA - EA's software, hardware, human error, DDOS attacks, lack of available bandwidth etc. Hardware always eventually breaks, software can always get corrupted, so everything will eventually go down at some point. Now lets get to it! Before blaming everybody else, make sure you have tried to see if you are the problem. While you check if you are the problem make sure to list down all the things you have checked and how you have checked as this will make it 1000 times easier for others to help you should you need help. Things you should always try before doing anything else: Log out, restart, log back in. Power off and remove the power cord from all your networking equipment and the system you are gaming on and wait 5 minutes. It doesn't matter that all other games and software work fine, an error can easily affect only 1 game or application while the rest still works. Check EA's websites and communication channels for service messages - http://help.ea.com and EA's Twitter accounts are a good place to start. Also check if others have reported similar issues in forums before posting there. Be patient. Most connection problems are temporary. Do the power off step mentioned above and go get a drink and see if things are fine before posting anything. Things you should always mention if you create a post/thread about your issue: Your platform (PC, PS4, XB1 etc.) Detailed list of what and how you have tried to solve the issue, including the things mentioned in the "Things you should always try before doing anything else" section above Details about your network setup (cable/wifi? speeds? routers? etc.) Have it worked before? When did it stop working? Did you do something before it stopped working? Are you having trouble with anything else that could be connected? Is anything/anyone else using the internet while this happens? Issues here are hard to fix but they normally fix themselves. If you are a more advanced computer user and want to help fixing the issue faster consider adding trace-routes to your posts about connection issues, how to do this can be seen here: http://help.ea.com/en/article/ping-traceroute-and-uo-trace/ If EA is having issues and you have checked that YOU aren't the problem there's a few things you can do to help expedite the issue: Mention your country and ISP Help rule out you as the problem by providing the information requested in 1. You + 2. The Middleman Don't make duplicate posts, do you see a post about the same issue use the "me too button" and post in that thread. / Thanks for reading this guide by Carbonic, feel free to PM me about improvements to the guide (not about connection problems) 😉

You have lost connection to EA servers. Online features will be Unavailable.

17 Replies

Anonymous
10 years ago
This problem is with the cloud sync! FIX THE ISSUE EA. It is NOT our connections. ports or some other mess. It is the cloud sync.
Anonymous
10 years ago
bump
Anonymous
10 years ago
I would appreciate it if you would stop deleting my posts,
Your opening of ports does nothing and EA needs to address this.
b----Sarek----d
10 years ago
I've got 2 different PC's - one an HP and another a Dell and BOTH have this freaking problem. At one point I could get connection on the dell... but since February I've been stuck with this issue. Tried opening ports and even brought the PC to work where I have admin access to see if it was truly my internet... NO JOY... it's not me... it's them. hah. Wish they'd help solve this.
0Kchan
10 years ago
Yeah the cloud sync brings up this message every time I launch Star Wars Battlefront 3: "We have lost your data select which method you would like to use: Cloud Sync or Local Data." And I'm starting to think that its the cloud sync too. I reset my router, it WORKED! For a day...
0Kchan
10 years ago
I think I found a fix. What I did is I turned off cloud sync in my settings and my game worked!!! 🙂
nyknyk
10 years ago
what is this cloud sync? Are you referring to cloud storage in EA. Mine was already off.

And yes, have the same issue only with coop games. Ports open, UPnP on (should it be?) etc.

Two playing via the same router, using ethernet. Still get the time out.

Sad cos I really want to share those star wars dreams with my son, who is still a bit young for the brutal instant death that the full MP provides.
so bump?

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You have lost connection to EA servers. Online features will be Unavailable.

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