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powerupninjas's avatar
powerupninjas
3 years ago
Solved

You Must Be Signed Into Your EA Account to access online features - Battlefront1

So, I'm on PS5, and I re-downloaded battlefront 1. I can't play online, because whenever I click to button to connect to the online services, it says 'You must be signed into your EA account to acces...
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @powerupninjas Can we try the following and check if this continues?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @powerupninjas Can we try the following and check if this continues?

  • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
  • Verify you signed into your PSN account
  • Check for updates 
  • Restore Licence
  • Try the steps in our Connection and Advance Connection Guides 
  • Open your PS5 NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

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