Hi,I received a code for Jedi Survivor from an AMD promotion - I tried to activate it in the application, but it was not recognized. Can I get support from EA because my hardware supplier just told me ... away and go to EA with this problem as organizer of whole action ☹️

Hey @da95f352cb55b973,Welcome!Unfortunately, we are unable to assist with these promotions, as they are handled by AMD/the retailer where you've bought your CPU themselves.I would recommend trying to get in touch with them. For ref. The AMD-Promotion terms can be found here: https://www.amdrewards.com/terms.Good luck!

AMD promotion code problem on Jedi Survivor

45 Replies

ShaDow_R3PLAYz
3 years ago
Hello. Does anyone know if the code for the Amd rewards works on Steam or is it through the EA app? Thanks
EA_Barry
Community Manager
3 years ago
@ShaDow_R3PLAYz

After a quick scan of the PDF files below, it seems EA app is used.

Check the specific bundle for info on your case:

https://www.amdrewards.com/terms

Thanks.
EA_Leeuw
Community Manager
3 years ago
Hey @da95f352cb55b973,

Welcome!

Unfortunately, we are unable to assist with these promotions, as they are handled by AMD/the retailer where you've bought your CPU themselves.

I would recommend trying to get in touch with them.

For ref. The AMD-Promotion terms can be found here: https://www.amdrewards.com/terms.

Good luck!
dabbing_kiwi
3 years ago
When will AMD email me my JEDI survivor code??? i did the product verification when i purchaced the product went through the verification tool and it said wait for a email from AMD when the game is released expires on april 27th??? anyone help please, SAYS PRODUCT CODE ALREADY BEEN USED ON REWARD ACCOUNT BUT NOTHING IN "MY REWARDS".
SofaJockeyUK
Hero+
3 years ago
That's puzzling. I think the best solution would be to ask AMD. I can understand your concern as we're quite close to launch.

Update: I checked further and yes, AMD is the correct route as these promotions are handled locally between AMD and the retailer, so it's not something EA has any hand in.
EA_Leeuw
Community Manager
3 years ago
@SofaJockeyUK wrote:

That's puzzling. I think the best solution would be to ask AMD. I can understand your concern as we're quite close to launch.

Update: I checked further and yes, AMD is the correct route as these promotions are handled locally between AMD and the retailer, so it's not something EA has any hand in.

Yeah, that's indeed correct. AMD handles these things as it is their promotion.
Ed209v3
3 years ago
Hiya
my account not been updated so cant download the game, not sure what happen and why.
i got game free with amd rewards! been on the site saying been code been used.
i got email ref code and print screen and amd ref code.
Toothtip
3 years ago
You need to log in to your account at https://www.amdrewards.com/ that you made to claim the game. There you will find the key. I didnt get an email either, but found the code, downloading now.
elighteyez
3 years ago
I redeemed a code for Star Wars Jedi Survivor on myaccount.ea.com. Code redeemed and I cant see a order history and im unable to download from the ea app. I cannot see any record of the code redemption and my library and account shows no games available. I was sigend into the same account both on web and windows app. Been like 45 mins and still no game any help please.
Coldforge
3 years ago
Similar thing for me. I redeemed my code (from the AMD promotion) in the EA App, but the game isn't shown as 'owned' in my library.