CANT INSTALL JEDI SURVIVOR
I CANT DOWNLOAD THE JEDI SURVIVOR THROUGH GAME PASS
Forum Discussion
Today i played jedi survivor and the game crush on me after that i tried to open the game again but it said that suddenly i dont have access to the game so i uninstalled the game to try to install it again but it was stuck in preparing and then said download error
anyone can help i cant download the game
after trying other games (and sims 4 because its free) in EA play none seem to work( they get stuck on preparing and then the error message) but for some reason i can download apex legends
Also tried to create a new account and to see if i can download sims 4 there just to see if the problem is in my account, and the problem is not occurring in the account and i was able to download sims 4.
Any one know a fix for this? I need my main account I cant play
EA_IlliumEA Staff (Retired)
Hi Everyone,
If you are running into issues installing Jedi Survivor via the EA app, give the following steps a try first.
- Try running the EA app as an Admin
- Clear EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
- Close other running applications on your device
- Run the System File Checker tool, then Check for Windows and GPU updates
- Restart your device in Clean Boot mode first then try again.
Thanks!
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