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J0HNG00DMAN's avatar
2 years ago

Crashing during opening cutscene cannot get past with workarounds

Please help!

PC Specs:

Windows 11

Ryzen 7 7700x

RTX 3080

NVME SSD

32gb ddr5 6000

Error being thrown:

DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

I cannot get past the opening cutscene for the campaign, the game is currently a menu simulator for me. I have tried nearly every work around.

Ray tracing on/off no change

V-Sync on/off no change

HDR on/off no change

Dropping resolution from 4k to 1080p low settings no change

Changing from Full Screen to Windowed FS to Windowed no change

Repairing game files no change

Increasing power and underclocking GPU no change

Overclocking GPU no change

Ensured DX version is up to date and no pending windows updates

DX Diag:

Spoiler
Operating System: Windows 11 Home 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
Language: English (Regional Setting: English)
System Manufacturer: Micro-Star International Co., Ltd.
System Model: MS-7D78
BIOS: 1.52 (type: UEFI)
Processor: AMD Ryzen 7 7700X 8-Core Processor (16 CPUs), ~4.5GHz
Memory: 32768MB RAM
Available OS Memory: 31904MB RAM
Page File: 13065MB used, 23958MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found

CM - Edited the post. * It's always better to to attach the DxDiag file to the post as a text document to avoid it being blocked by spam filters. 

5 Replies

  • J0HNG00DMAN's avatar
    J0HNG00DMAN
    2 years ago

    Ok so I did some additional steps.

    I ran a DDU uninstall of every possible display adapter driver in safe mode. I also completely removed afterburner from my system and I seem to have made it past the first cutscene and first fight. I don't have time to play now but I will continue tonight and update if I have further crashing.

    I have officially spent 90+ minutes in this game before getting through the first cutscene and at least another 90+ troubleshooting, this has been quite the experience thus far.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Thank you for sharing those additional steps you've tried. I appreciate it and I hope that the problem was permanently fixed so you could enjoy the game. 

    Let us know in case of any further questions. 

  • Yeah well now it's back to crashing. I can't get through the cutscene at the end of the tutorial mission when you try to fly the Mantis of Coruscant.

    The gameplay is great, but I have never had a game with this many crashing issues. It's unbelievable, hopefully another patch is out soon to fix the PC crashing, it seems to be a widespread issue and I don't think I can spend anymore time trying to fix EA's mess myself.

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