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EA_Rtas's avatar
EA_Rtas
Icon for Community Manager rankCommunity Manager
3 years ago

Crashing on launch for players using AMD GPU's

Hello folks,

If you're using an AMD GPU to play Star Wars Jedi: Survivor and experiencing crashes when reaching the logo sequence when launching the game, we recommend updating your GPU drivers which should then resolve the crashing at launch.

Please update your GPU drivers and let us know if you continue to run into crashes when launching the game.

36 Replies

  • @EA_Rtas Updated to the latest AMD graphics drivers via Radeon Adrenaline, still crashes on boot 100% of the time. Windows Updates also current as of today.
    CPU: AMD 5800x
    GPU: AMD 6950xt - 16 GB VRAM

    You may remember me, EA, from when I brought this problem to you over a year ago and you refused to refund me for your dumpster fire of unplayable garbage. Hopefully Disney learned its lesson and won't let you near Star Wars again.
  • Ghostday05's avatar
    Ghostday05
    2 years ago

    Always no issue to this ? 

    Just imagine buying a 70€ game that doesn't work and being forced to do nothing because ea don't help people 

  • Liedral's avatar
    Liedral
    8 months ago

    GPU getting disabled at the start of the optimization phase. Had to reinstall drivers, but that didn't work, currently on crash #3.

    i13700

    Asus Tuf 7900xtx OC

    Edit: Wow.... this is a pretty old topic, but seriously, no fix for this after so long?

  • Have done everything here and still nothing works, crazy this issue isn't fixed by now.

  • LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:494 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

    every time - cant make it past 1 min play time

     

  • Dear EA_Rtas​, I'm not really positive to see that there are only old feedbacks and solutions from EA side. You give us hope! Can your team please check also why PS5 and PS5 Pro user has several issues and bugs in the game. Thank you in advance

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