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gitboxer's avatar
4 months ago
Solved

DXGI_ERROR_DEVICE_HUNG

Can't play this garbage without getting this error after 1-2 minutes of game play.  No saves and game crashes to desktop.  Classic EA garbage and they won't refund.

LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:534 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

  • Hey @gitboxer 

    Thanks for taking a moment to reach out to the community on Answers HQ! When you have a moment can we give the following steps a shot?

    1. Run the System File Checker tool, then Check for Windows and GPU updates
    2. If there’s an option available, try capping your frame rate. You can also enable Vertical Sync (V-Sync), to match your frame rate to your display’s refresh rate.
    3. Repair the game files in the EA app. Go to the Library and find your game. Click the Manage icon, then click Repair.
    4. Check if any background applications are stopping the EA app or your game.

    If this keeps up, would it be possible to get a DxDiag file?

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hey @gitboxer 

    Thanks for taking a moment to reach out to the community on Answers HQ! When you have a moment can we give the following steps a shot?

    1. Run the System File Checker tool, then Check for Windows and GPU updates
    2. If there’s an option available, try capping your frame rate. You can also enable Vertical Sync (V-Sync), to match your frame rate to your display’s refresh rate.
    3. Repair the game files in the EA app. Go to the Library and find your game. Click the Manage icon, then click Repair.
    4. Check if any background applications are stopping the EA app or your game.

    If this keeps up, would it be possible to get a DxDiag file?

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